Taylor Gray
Lakeland,FL
Summary
Detail-oriented professional with extensive experience providing exceptional customer service. Proven ability to communicate effectively, and solve problems through critical thinking. Recognized for reliability and dedication to achieving high standards in all tasks. Consistently strives for excellence in work performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Injury Claim Specialist
USAA
Tampa, Florida
01.2025 - Current
- Identifies and handles existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities.
- Adjusts non-attorney-involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
- Identifies, confirms, and makes coverage decisions on soft tissue claims.
- Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
- Provides advice and sets expectations for next steps to members.
- Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
- Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
- Supports workload surges and/or catastrophe operations as needed.
Legal Recruiter
Compass Law Group
Winter Haven, FL
09.2023 - 12.2024
- Applies knowledge of the legal industry to create targeted searches for our clients.
- Creates appointments with attorneys via phone and email.
- Sends calendar invites, and follows up with missed appointments.
- Reviews prospects to determine how much portable business they have, and which firms make the most sense to market to.
- Creates presentations for our clients to sell them on potential candidates.
- Connects candidates and law firms to initiate the interview process.
- Assists the firm and candidate with the hiring process, including helping candidates fill out lateral partner questionnaires.
- Creates, organizes, logs, and updates stats and notes in Excel and Google Drive for four territories.
- Responsible for all clerical work for the director.
- Travel to Dallas as needed.
Injury Claim Specialist
State Farm
Winter Haven, FL
03.2022 - 08.2023
- Investigates, evaluates, negotiates, and settles auto claims in an assigned area to include verification of coverage, legal liability, and the extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media.
- Applies knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages of injury (first and third party), and property damage.
- Recognizes and reviews claims requiring specialized handling, including identifying issues that may require the use of independent experts, or vendors.
- Uses various electronic resources for claim handling.
- Works in partnership with, and provides instruction to, claim associates.
- Delivers a remarkable customer experience through handling claims involving injuries.
Claims Service Representative
GEICO
Lakeland, FL
07.2018 - 04.2019
- The first point of contact for customers involved in accidents.
- Verifies accident facts, determines policy coverage, and reviews insurance contracts.
- Coordinates with internal departments, claimants, body shops, medical providers, attorneys, outside field adjusters, and other insurance companies.
- Processes claims efficiently to ensure a timely response for policyholders.
- Communicates with customers to gather the necessary information for claims assessment.
- Assists customers in understanding their policies and claim procedures clearly.
- Resolves customer inquiries and provides updates on claim status effectively.
Leasing and Marketing Manager
Pinnacle Campus Living
Tallahassee, Florida
02.2018 - 06.2018
- Trains and develops leasing personnel in accordance with company policies and procedures, determines leasing opportunities for staff, and helps set goals.
- Takes an active role in external marketing and advertising of vacancies.
- Oversaw lease administration processes and documentation accuracy.
- Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
- Generates reports detailing daily, weekly, and monthly performance metrics related to leasing operations.
- Creates marketing plans and strategies that include market research, advertising costs, and demographic profiles.
- Manages tenant relations to ensure satisfaction and retention.
Marketing Coordinator
The Collier Companies
Tallahassee, Florida
10.2016 - 02.2018
- Responsible for scheduling, showing, and leasing apartments.
- Prepares, explains, and signs leasing agreements for past, present, and future residents.
- Ranked the #7 leaser out of 500 company-wide, signing 200 leases from November 2016 to September 2017.
- Trains all new employees in the Tallahassee region.
- Oversees marketing and leasing efforts, assists in developing and implementing marketing and advertising campaigns, plans educational opportunities for onsite team members, assists in idea generation and promotional execution, payables, and street team management.
Sales Intern
Southwestern Advantage
Nashville, Tennessee
02.2016 - 07.2016
- Independent contractor in direct sales of educational products.
- Establish success principles (i.e., personal motivation, positive attitude, and goal-setting).
- Conducts door-to-door sales presentations to engage potential customers.
- Develops strong relationships with local residents to foster customer loyalty.
- Relocated to upstate New York for the summer.
Education
Associate of Arts - Liberal Arts
Polk State College
Winter Haven, FL05-2015
High School Diploma -
Chain of Lakes Collegiate High School
Winter Haven, FL05-2015
Bachelor of Arts - Psychology
Keiser University
Lakeland, FLSkills
- Conflict resolution
- Attention to detail
- Problem solving
- Negotiation strategies
- Team support
- Critical thinking
- Adaptability
- Customer relationship management
Certification
Florida 6-20 All-Lines Adjuster License
Timeline
Injury Claim Specialist
USAA
01.2025 - Current
Legal Recruiter
Compass Law Group
09.2023 - 12.2024
Injury Claim Specialist
State Farm
03.2022 - 08.2023
Claims Service Representative
GEICO
07.2018 - 04.2019
Leasing and Marketing Manager
Pinnacle Campus Living
02.2018 - 06.2018
Marketing Coordinator
The Collier Companies
10.2016 - 02.2018
Sales Intern
Southwestern Advantage
02.2016 - 07.2016
Associate of Arts - Liberal Arts
Polk State College
High School Diploma -
Chain of Lakes Collegiate High School
Bachelor of Arts - Psychology
Keiser University
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