Taylor Gray
Columbus
Summary
Dynamic General Manager with a proven track record at Petland, excelling in operational management and customer relationship building. Expert in employee training and conflict resolution, fostering a high-performance team culture. Successfully implemented strategies that enhanced customer loyalty and streamlined workflows, consistently achieving operational goals while maintaining exceptional service standards.
Overview
12
12
years of professional experience
Work History
General Manager
Petland
12.2013 - Current
- Assisted in managing daily operations and workflow efficiency
- Supported development and implementation of operational policies
- Collaborated with team members to streamline communication processes
- Participated in staff training sessions to enhance team performance
- Maintained high standards of customer service and satisfaction
- Managed employee reviews, training, schedules
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Contributed to problem-solving initiatives to improve service delivery
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Metro Fitness Ohio
01.2015 - 08.2015
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Managed membership sales processes, consistently achieving monthly targets through effective communication.
Education
No Degree - Sports Medicine
Columbus State Community College
Columbus, Ohio, OHHigh School Diploma -
Hilliard Bradley
Hilliard06-2013
Skills
- Operational management
- Customer relationship management
- Employee training and development
- Conflict resolution
- Strategic planning
- Team leadership
- Workflow optimization
- Customer service excellence
- Communication strategies
- Leadership and team building
- Efficient multi-tasker
- Time management
- Problem resolution
- Consistently meet goals
- Troubleshooting expertise
- Purchasing and planning
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 10 staff members.
Timeline
Sales Associate
Metro Fitness Ohio
01.2015 - 08.2015
General Manager
Petland
12.2013 - Current
No Degree - Sports Medicine
Columbus State Community College
High School Diploma -
Hilliard Bradley