Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor Green

Lexington,KY

Summary

Dynamic Training Coordinator at Valvoline with a proven track record in enhancing employee skills through effective virtual training and coaching for the past 6 years. Skilled in developing impactful training materials and feedback systems, I foster collaboration with subject matter experts to identify needs, driving service improvements and optimizing performance across departments. Looking to utilize my skills to fill the Virtual Call Control Supervisor role.

Overview

13
13
years of professional experience

Work History

Training Coordinator

Valvoline
10.2019 - Current
  • Assisted in organizing training sessions and workshops to enhance employee skills.
  • Created training feedback survey to track areas of opportunity for remote learning.
  • Supported development of training materials to align with organizational objectives.
  • Collaborated with subject matter experts to identify training needs across the department.
  • Improved overall service level for department as training is now conducted independent of our inbound queue.

STEPS ITS Help Desk Agent

University of Kentucky
01.2019 - 10.2019
  • Provided technical support for hardware and software issues, enhancing user satisfaction and productivity.
  • Diagnosed and resolved IT problems using ticketing systems to ensure timely service delivery.
  • Assisted users with troubleshooting network connectivity issues, promoting seamless communication across campus.
  • Conducted system updates and maintenance, ensuring optimal performance of computing resources.

CAP 1 Associate

Walmart
03.2014 - 01.2019
  • Managed Timely and effective replacement of damaged or missing products.


  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.


  • Operated TC-70 hand-held inventory control device and calculator to perform timely resupply of merchandise, as well as warehouse-situated inventory.

IT Help Desk Technician

Morehead State University
10.2012 - 06.2013
  • Assisted users with troubleshooting network connectivity issues, promoting seamless communication across campus.
  • Conducted system updates and maintenance, ensuring optimal performance of computing resources.
  • Documented recurring issues in knowledge base, streamlining future troubleshooting processes for the team.
  • Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for users.
  • Provided technical support for hardware and software issues, resolving issues promptly.

Education

No Degree - Computer And Information Systems

Morehead State University
Morehead, KY

High School Diploma -

Rowan County Senior High School
Morehead, KY
05.2012

Skills

  • Verbal and written communication
  • Coaching and mentoring
  • Virtual training
  • Presentation
  • MS Office
  • Conflict Resolution
  • Organization

Accomplishments

    Increased overall service level for Help Desk as training is now entirely independent from our inbound queue.

    Facilitated training for 22 individual help desk agents and collected feedback data to improve the process moving forward.

    Acted as supervisor for employees still in training to ensure proper procedures and expectations were followed.

Timeline

Training Coordinator

Valvoline
10.2019 - Current

STEPS ITS Help Desk Agent

University of Kentucky
01.2019 - 10.2019

CAP 1 Associate

Walmart
03.2014 - 01.2019

IT Help Desk Technician

Morehead State University
10.2012 - 06.2013

No Degree - Computer And Information Systems

Morehead State University

High School Diploma -

Rowan County Senior High School

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