Taylor Gregory
Chatsworth,NJ
Summary
Qualified MSO/Invoice Administrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
7
7
years of professional experience
Work History
MSO/Invoice Administrator/ Vehicle Supply Chain
Holman
Mount Laurel, NJ
04.2023 - Current
- Analyze and approve invoices, ensuring timely payments, and compliance with procedures.
- Manage client queries via email, providing prompt and effective resolutions.
- Upload and archive invoice data, and contact information for seamless retrieval.
- Implement invoicing procedures, enhancing accuracy and efficiency.
- Resolve client inquiries promptly, maintaining high satisfaction rates, and fostering strong relationships within the vehicle supply chain ecosystem.
- Work directly with OEMs to obtain invoices and MSOs.
Office Manager
Rancocas Veterinary Associates
Mount Laurel, NJ
02.2019 - 04.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for on staff veterinarians.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Confirmed appointments, communicated with clients and updated client records.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed at least 50 calls per day using multiple lines.
Service Advisor
Route 1 Jeep Dodge And Ram
Lawrenceville, NJ
11.2017 - 11.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using excellent customer service to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06.2014
Skills
- Office Management
- Time Management
- Inquiry requests
- Customer service
- Effective multitasking
- Office Supplies and Inventory
- Skilled in Microsoft Office
- Office Equipment Management
- Payment processing
- Verbal and written communication
- Invoice processing
- Document management
Timeline
MSO/Invoice Administrator/ Vehicle Supply Chain
Holman
04.2023 - Current
Office Manager
Rancocas Veterinary Associates
02.2019 - 04.2023
Service Advisor
Route 1 Jeep Dodge And Ram
11.2017 - 11.2018
High School Diploma -
Rancocas Valley Regional High School
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