Experienced and people-driven Customer Success Manager with a strong track record of building long-term client partnerships, driving operational excellence, and supporting business growth through data-informed strategies. Passionate about guiding individuals and teams toward shared success by aligning customer goals with measurable business outcomes.
With years of Leadership, Customer Success & Level 1 certification in Conversational and Emotional Intelligence, I bring a high level of trust-building, conflict resolution, and communication skills to every interaction. I lead a cross-functional book club, contribute to outcome-based playbook development, and actively seek process gaps to improve efficiency and client value.
Known for empowering others, facilitating hard conversations with empathy, and delivering tailored coaching that fuels both retention and customer expansion. I aim to be a catalyst for strategic transformation through collaboration, intentional leadership, and a relentless focus on customer impact
Foundations of Conversational Intelligence® (C‑IQ) – Level 1 Certified
Completed a neuroscience-based certification focused on fostering trust, deep listening, and high-impact communication. Equipped with practical frameworks to navigate challenging conversations, strengthen client relationships, and drive collaborative outcomes—core to delivering success in Customer Success roles.
Leadership Mindset-LinkedIn Learning
Completed a professional development course focused on cultivating adaptive, inclusive, and growth-oriented leadership. Gained practical strategies for leading through change, fostering innovation, and aligning mindset with effective decision-making and team empowerment.