Taylor Griggs

Process payer changes, facilitates communication between revenue cycle management and agency field staff for billing/collection related requests, Provided valuable input during project planning stages, assisting in the development of realistic timelines and achievable goals. Streamlined communication channels by implementing advanced technological solutions, reducing response times and increasing overall productivity.

Reviewing all Billable ready claims and fixing errors if necessary, Checking eligibility and benefits verification for treatment, Reviewing patient claims for accuracy and completeness, and obtaining any missing information, Preparing, reviewing, and transmitting claims using billing software, Following up on unpaid claims within standard billing cycle timeframe, Checking each insurance payment for accuracy and compliance with contract, Calling insurance companies regarding any discrepancy in payments, Identifying and billing secondary or tertiary insurances

Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit requests, Evaluate blocked orders and determine appropriate action, Conduct daily account reconciliation, work with sales on pricing, system issues, and freight issues, Analyze and process offsets and write-off requests, Negotiate repayment plans to optimize risk mitigation

Process and proof transactions, manage cash inventory, vault teller, create service sessions in company CRM

Managed high call volumes while providing exceptional customer support and maintaining professional composure. Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.