Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Gurganus

Elm City,NC

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Retail Sales Manager

Cricket Wireless
06.2020 - Current
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Customer Service Representative

Alorica
07.2019 - 12.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Shift Leader

Hardee's
06.2018 - 03.2019
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier/Cook

Taco Bell
03.2016 - 06.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Fike High School
Wilson, NC
06.2017

Skills

  • Employee Performance Management
  • Scheduling Employees
  • Team Supervision
  • Delegating Work
  • Inventory Management
  • Promotional Planning
  • Retail Operations
  • Customer Service
  • Sales Team Leadership
  • Cash Handling
  • Lead Generation
  • Critical Thinking
  • Customer Engagement
  • Management

Timeline

Retail Sales Manager

Cricket Wireless
06.2020 - Current

Customer Service Representative

Alorica
07.2019 - 12.2019

Shift Leader

Hardee's
06.2018 - 03.2019

Cashier/Cook

Taco Bell
03.2016 - 06.2018

High School Diploma -

Fike High School

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Taylor Gurganus