Taylor Gurganus
Wilson,NC
Summary
Compassionate Patient Care Specialist known for high productivity and efficient task completion. Possess specialized skills in patient assessment, care plan development, and health education. Excel in communication, empathy, and problem-solving to enhance patient care and support team objectives.
Overview
6
6
years of professional experience
Work History
Patient Care Specialist
Boice-Willis Clinic
Rocky Mount, NC
02.2024 - Current
- Maintained consistent schedule of 36-38 hours per week.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Familiarized with different Medicaid plans.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed communications with families dealing with IDD and mental health.
- Organized sessions for families coping with mental health concerns.
Retail Store Manager
Cricket Wireless
Rocky Mount, NC
07.2020 - 02.2024
- Committed to working 40+ hours per week.
- Handled cash register transactions accurately while providing excellent customer service.
- Drafted detailed reports on store performance for upper management review.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Insurance Customer Service Representative
Alorica
Rocky Mount, NC
06.2019 - 12.2019
- Consistently maintained a 38-40 hour work week.
- Verified accuracy of customer data entered into the system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
Education
High School Diploma -
Fike High School
Wilson, NC06-2017
Skills
- Data entry
- Customer service
- Conflict resolution
- Appointment scheduling
- Mental health awareness
- Time management
- Patient confidentiality
- Advanced typing
- Knowledgeable about various insurance plans
References
References available upon request.
Timeline
Patient Care Specialist
Boice-Willis Clinic
02.2024 - Current
Retail Store Manager
Cricket Wireless
07.2020 - 02.2024
Insurance Customer Service Representative
Alorica
06.2019 - 12.2019
High School Diploma -
Fike High School
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