Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Guthrie

Easley,SC

Summary

Accomplished professional with a proven track record at The Home Depot, enhancing customer satisfaction and sales through expert POS system operation and exceptional customer service. Skilled in cash handling accuracy and fostering positive customer relationships, significantly contributing to store performance and team collaboration. Demonstrates reliability and a professional appearance, ensuring high-quality customer interactions and operational efficiency.

Overview

6
6
years of professional experience

Work History

Point of Sale Associate

Bealls
06.2024 - Current
  • Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
  • Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
  • Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
  • Contributed to overall store performance through effective teamwork and collaboration with colleagues.
  • Assisted customers with special services, account updates, and promotional options.

Specialty Department Supervisor

Home Depot
03.2023 - 06.2024
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Increased sales in the specialty department through effective merchandising and product promotion.
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
  • Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
  • Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
  • Maintained a safe working environment by enforcing company policies and adhering to industry regulations.

Head Cashier

The Home Depot
03.2023 - 06.2024
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

Shift Leader

Real Pizza of Powdersville
01.2020 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Winter Guard Instructor

Powdersville High School
11.2018 - 04.2019


  • Taught choreographed routines to a group of students for their activities.
  • Lead practice and kept students on task.
  • Maintained the safety of students to and from school held competitions.

Education

High School Diploma -

Powdersville High School
Greenville, SC
05.2017

Skills

  • Patience and Empathy
  • Customer Assistance
  • Customer Relationship Building
  • Reliability and punctuality
  • Professional Appearance
  • Cash Handling Accuracy
  • Payment Processing
  • POS System Operation
  • Sales proficiency
  • Loss prevention awareness
  • Store Cleaning
  • Customer Engagement

Timeline

Point of Sale Associate

Bealls
06.2024 - Current

Specialty Department Supervisor

Home Depot
03.2023 - 06.2024

Head Cashier

The Home Depot
03.2023 - 06.2024

Shift Leader

Real Pizza of Powdersville
01.2020 - 02.2023

Winter Guard Instructor

Powdersville High School
11.2018 - 04.2019

High School Diploma -

Powdersville High School

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Taylor Guthrie