Taylor Guzman
Oakdale,CA
Summary
Proven a leader in high-pressure dining environments, adept at multitasking and fostering team collaboration at Ichiban Sushi Restaurant. Excelled in enhancing customer satisfaction through problem-solving and a positive attitude. Skilled in POS system operations and employee training, significantly improving service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Lead Server
Ichiban Sushi Restaurant
10.2023 - 10.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Tio Pepes
10.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Canal Street Grill
08.2016 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
No Degree - Pre Nursing
Modesto Junior College
Modesto, CA01-2029
Graduate Certificate - Esthetics
Paul Mitchell The School Modesto
Modesto01-2022
High School Diploma -
Escalon High School
Escalon, CA06-2015
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- POS system operations
- Organization and Efficiency
- Employee Training and Development
Timeline
Lead Server
Ichiban Sushi Restaurant
10.2023 - 10.2024
Server
Tio Pepes
10.2017 - 05.2019
Server
Canal Street Grill
08.2016 - 01.2019
No Degree - Pre Nursing
Modesto Junior College
Graduate Certificate - Esthetics
Paul Mitchell The School Modesto
High School Diploma -
Escalon High School