Taylor Hagert
WATERLOO,IA
Summary
Proven business owner and customer service expert, excelled at customer service by enhancing client satisfaction and expanding the clientele base through top-notch service and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Hair and Makeup Artist
Self Employed Services
05.2015 - Current
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
- Maintained a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions due to COVID19.
- Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
- Streamlined appointment scheduling and inventory management by implementing efficient organizational systems.
- Assisted in planning promotional events to increase brand awareness leading to increased bookings of salon services.
- Exceeded sales targets consistently by promoting salon products based on client needs while providing at-home care instructions.
- Developed strong relationships with local vendors resulting in cross-promotion opportunities increasing overall business revenue.
Call Center Representative
TLC Associates
07.2013 - 05.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service
Ulta Beauty Inc.
05.2014 - 12.2016
- Greeted customers at counter and provided excellent customer service.
- Delivered excellent customer service for repeat business and referrals.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Met customer service goals and exceeded customer expectations.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Received consistent excellent feedback on work quality and customer service.
- Trained new hires on customer service policies and procedures.
- Led cashiers and associates in providing thoughtful customer service.
- Increased referral rates through exceptional customer service and communication skills.
Customer Service
Kohls Department Store
07.2013 - 01.2016
- Greeted customers at counter and provided excellent customer service.
- Delivered excellent customer service for repeat business and referrals.
- Collaborated with team members to ensure seamless customer service experiences.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Increased referral rates through exceptional customer service and communication skills.
- Conducted customer service training sessions for new team members.
- Provided exceptional customer service, resolving concerns promptly and professionally.
Education
Associate Of Business Administration - Business
Kirkwood Community College
Cedar Rapids, IA05.2014
Cosmetology - Cosmetology
La’James International College
Cedar Falls, IA01.2015
Skills
- Customer service
- Problem-solving
- Customer focused
- Customer relations
- Time management
- Decision-making
Timeline
Hair and Makeup Artist
Self Employed Services
05.2015 - Current
Customer Service
Ulta Beauty Inc.
05.2014 - 12.2016
Call Center Representative
TLC Associates
07.2013 - 05.2014
Customer Service
Kohls Department Store
07.2013 - 01.2016
Associate Of Business Administration - Business
Kirkwood Community College
Cosmetology - Cosmetology
La’James International College
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