Taylor Haggard
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Nursing Assistant (LNA)
Total Care Connections-Tempe, AZ
08.2021 - Current
- Fostered strong relationships with patients' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Championed holistic wellness approaches within the LNA scope of practice to improve patient outcomes and satisfaction.
Freelance Photography
Heathyn Photography-Scottsdale, AZ
05.2014 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
COVID-19 Tester
BrightStar Care-Tempe, AZ
01.2021 - 09.2021
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Licensed Nursing Assistant
Select Specialty Hospital-Phoenix, AZ
05.2020 - 01.2021
- Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Upheld infection control and prevention policies across different patient-facing areas.
Endoscopy Technician
Central Arizona GI and Liver Institute-Gilbert, AZ
03.2019 - 08.2020
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
Receptionist/Billing Specialist
Reddy GI-Gilbert, AZ
03.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled assignments independently with good judgement and critical thinking skills.
Licensed Nursing Assistant
Arizona Spine and Joint Hospital-Gilbert, AZ
09.2018 - 03.2019
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Bath and Body Works Sales Associate
L Brands, Inc-Tempe, AZ
09.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
American Eagle Retail Sales Associate
American Eagle-Gilbert, AZ
10.2017 - 07.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
OD Technician
Visionworks-Queen Creek, AZ
03.2017 - 02.2018
- Assisted in the selection of appropriate eyewear, considering individual needs and preferences.
- Communicated complex clinical information clearly to patients while emphasizing necessary follow-up actions.
- Delivered high-quality vision screenings as part of comprehensive eye exams for early detection of potential issues or disorders.
- Educated patients on proper eyecare practices, promoting long-term ocular health.
- Collaborated with optometrists to develop customized treatment plans for a diverse range of patients.
- Conducted routine calibrations for ophthalmic instruments, ensuring consistent performance levels.
Special Services Associate
The Home Depot-Chandler, AZ
03.2016 - 01.2017
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Special Needs Assistant
Combs High School-San Tan Valley, AZ
07.2016 - 12.2016
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Hostess/Server
The Manhattan Vine-Queen Creek, AZ
01.2016 - 09.2016
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Starbucks Barista
Starbucks-Queen Creek, AZ
08.2015 - 09.2016
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate in Nursing -
Central Arizona College
Apache Junction, AZ08.2019
High school or equivalent -
Combs High School
San Tan Valley, AZ05.2016
Skills
- Bathing Assistance
- Patient Care
- Basic Life Support
- Vital signs monitoring
- Privacy and confidentiality
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- HIPAA Compliance
- Heavy Lifting
- Task Prioritization
- Interpersonal Skills
- Analytical Thinking
Websites
Certification
- Licensed Nursing Assistant (LNA), LNA1000060490, 11/01/22
- CPR Certification, 08/01/25
- Medical Billing Certification
Assessments
Work motivation, Proficient, 12/01/20, Level of motivation and discipline applied toward work
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Publications
- Scribendi Magazine, http://scribendi.unm.edu/?project=2018, 04/01/19, I am currently published in the 33rd edition of Scribendi magazine. I participated in a nationwide contest for artistically gifted Honor's students. My work was selected for the edition out of 120 colleges across the United States.
- Vogue Italia, https://www.vogue.it/en/photovogue/portfolio/?id=276867, 05/01/21, My photography has been approved by Vogue to have a permanent portfolio with their editors.
Timeline
Licensed Nursing Assistant (LNA)
Total Care Connections-Tempe, AZ
08.2021 - Current
COVID-19 Tester
BrightStar Care-Tempe, AZ
01.2021 - 09.2021
Licensed Nursing Assistant
Select Specialty Hospital-Phoenix, AZ
05.2020 - 01.2021
Endoscopy Technician
Central Arizona GI and Liver Institute-Gilbert, AZ
03.2019 - 08.2020
Licensed Nursing Assistant
Arizona Spine and Joint Hospital-Gilbert, AZ
09.2018 - 03.2019
Receptionist/Billing Specialist
Reddy GI-Gilbert, AZ
03.2018 - 04.2019
American Eagle Retail Sales Associate
American Eagle-Gilbert, AZ
10.2017 - 07.2018
Bath and Body Works Sales Associate
L Brands, Inc-Tempe, AZ
09.2017 - 09.2018
OD Technician
Visionworks-Queen Creek, AZ
03.2017 - 02.2018
Special Needs Assistant
Combs High School-San Tan Valley, AZ
07.2016 - 12.2016
Special Services Associate
The Home Depot-Chandler, AZ
03.2016 - 01.2017
Hostess/Server
The Manhattan Vine-Queen Creek, AZ
01.2016 - 09.2016
Starbucks Barista
Starbucks-Queen Creek, AZ
08.2015 - 09.2016
Freelance Photography
Heathyn Photography-Scottsdale, AZ
05.2014 - Current
Associate in Nursing -
Central Arizona College
High school or equivalent -
Combs High School
- Licensed Nursing Assistant (LNA), LNA1000060490, 11/01/22
- CPR Certification, 08/01/25
- Medical Billing Certification
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