Taylor Hajek
Pflugerville
Summary
Dynamic Regional Closing Manager at DHI Mortgage Company with a proven track record in enhancing operational efficiency and compliance. Expert in loan documentation and quality control, I fostered team collaboration and drive customer satisfaction through effective communication. Successfully streamlined processes, reducing errors, while mentoring staff to achieve high performance.
Professional leader in operations management, adept at ensuring seamless and efficient Closing processes. Strong focus on team collaboration and achieving results, with proven ability to adapt to changing needs. Expertise includes staff supervision, process optimization, and customer satisfaction, ensuring reliable and consistent performance in high-pressure environments. Dependable and proactive, driving successful outcomes through strategic planning and execution.
Experienced business professional prepared for role of Closing Manager. Proven ability to streamline closing procedures and enhance operational efficiency. Highly collaborative, results-driven, and flexible to adapt to changing needs.
Utilizes strategic planning and meticulous attention to detail to ensure accuracy and efficiency. Track record of fostering team collaboration and optimizing workflow processes.
Overview
12
12
years of professional experience
Work History
Regional Closing Manager
DHI Mortgage Company
10.2015 - 01.2025
- Oversaw closing processes to ensure timely and accurate loan settlements.
- Managed team of closers, fostering collaboration and efficiency in operations.
- Streamlined documentation procedures, reducing errors and improving turnaround times.
- Developed training materials for new hires, enhancing onboarding experience.
- Implemented quality control measures to maintain compliance with regulatory standards.
- Analyzed closing data to identify trends and optimize workflow processes.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with internal and external partners through attentive service and prompt resolution of any concerns or complaints.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Directed, organized and controlled closing functions for sites in multiple states.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
- Enhanced team morale and productivity by implementing weekly meetings to address concerns and celebrate achievements.
- Conducted thorough audits of closing files to maintain compliance with regulatory standards, mitigating risk.
- Improved accuracy in documentation by adopting new software tools, reducing discrepancies in closing documents.
- Trained and guided team members to maintain high productivity and performance metrics.
Closing Team Lead
DHI Mortgage Company
10.2014 - 09.2015
- Led closing team to ensure timely loan document preparation and execution
- Streamlined closing processes, resulting in improved efficiency and reduced errors
- Mentored junior staff on compliance requirements and best practices
- Coordinated cross-department communication to resolve closing discrepancies effectively
Mortgage Loan Closer
DHI Mortgage Company
06.2013 - 09.2014
- Reviewed and verified loan documents for accuracy and compliance with lending regulations.
- Coordinated closing schedules with clients, agents, and attorneys to ensure timely transactions.
- Managed post-closing processes, including documentation preparation and file organization for audits.
- Mentored junior closers on best practices for efficient loan processing and closing procedures.
Education
Bachelor of Science - Finance
Texas A&M University
College Station, TX05-2013
Skills
- Customer Service Focus/Servant's Heart
- Closing Disclosures/Documents
- Timeline/Priority Management
- Training and Employee Development
- Task Delegation/Decision Making Capacity
- Excel/Microsoft Office/Teams/Outlook
- Effective Leadership and Partnership/Team Work
- Proficient in Encompass
- Attention to Detail/Quality/Efficiency
- Problem-solving abilities
- Effective Verbal and Written Communication
- Adaptability and flexibility
Timeline
Regional Closing Manager
DHI Mortgage Company
10.2015 - 01.2025
Closing Team Lead
DHI Mortgage Company
10.2014 - 09.2015
Mortgage Loan Closer
DHI Mortgage Company
06.2013 - 09.2014
Bachelor of Science - Finance
Texas A&M University