Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Taylor Hale

Fort Dodge,IA
Taylor Hale

Summary

Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

9
years of professional experience

Work History

Midwest Sunflower

Owner
10.2020 - Current

Job overview

  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Holm Animal Hospital

Receptionist/Animal Care/Cleaner
12.2017 - 05.2020

Job overview

  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals safely during exams and procedures.
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Educated visitors and staff on proper animal care and handling.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.

Almost Home Animal Shelter

Receptionist/Animal Caretaker
12.2015 - 06.2017

Job overview

  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
  • Documented observations of animal behavior and physical condition to track health and progress.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Cared for over Number animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Helped with intake of newly surrendered animals, providing food, water and medical attention.
  • Maintained detailed records of animal care and feeding schedules to track animal care and history.
  • Participated in educational programs to raise awareness of animal welfare issues.
  • Provided humane care of domestic and wild animals.
  • Conducted adoption events to place shelter and foster animals into permanent homes.
  • Bathed animals and performed related animal grooming and care in preparation for adoption events.

Smittys

Cashier/Plant Caretaker
01.2015 - 05.2015

Job overview

  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Prepared soil for planting and sowing.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Inspected gardens for pests, weeds and diseases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.

Education

Durant High School
Durant, IA

Skills

  • Vaccination Administration
  • Proper Chemical Handling
  • Pet Waste Removal
  • Dietary Restrictions
  • Wound Care
  • Surgery Preparation
  • Daily Logs
  • Safety Precautions and Measures
  • Microscopic Examination
  • Pet Handling
  • Owner Paperwork Completion
  • Animal Restraining
  • Safety Procedures
  • Report Preparation
  • Kennel Cleaning and Sanitizing Methods
  • Housekeeping Duties
  • Kind Customer Engagement
  • Company Procedure Adherence
  • Test Sample Collection
  • Animal Nutritional Expertise
  • Room Decontamination
  • Patient Records Maintenance
  • Pet Charting Information
  • Records Management
  • Hospital Facility Cleaning
  • Animal Health Understanding
  • Microsoft Office
  • Supply Maintenance
  • Species-Specific Temperament Knowledge
  • Customer Service and Assistance
  • Effective Customer Communication
  • Animal Grooming
  • Breed and Species Knowledge
  • Managing Paperwork
  • Cleaning and Sanitizing Methods
  • Policy and Procedure Explanations
  • Treatment Documentation
  • Treatment Planning
  • Supply Unloading and Storage
  • Information Collection and Recording
  • Facility Laundry and Cleaning
  • Problem Identification
  • First Aid and Immunizations
  • Maintain Equipment
  • Materials Ordering
  • Recordkeeping
  • Customer and Client Relations
  • Expense Reporting
  • Sorting and Labeling
  • Document Control
  • Security Awareness
  • Time Management
  • Database Administration
  • Verbal and Written Communication
  • Mail Handling
  • Business Administration
  • Business Operations Understanding
  • Staff Management
  • PC Proficiency
  • Multi-Line Telephone Systems
  • Meeting Preparation
  • Office Equipment Operation
  • Telephone Skills
  • Business Correspondence
  • Facility Safety
  • Reception Desk Management
  • Bank Deposits
  • Office Administration
  • Records Preparation
  • Organization Skills
  • Spreadsheet Tracking
  • Office Supply Inventory Control
  • Reminder Calls
  • Visitor Check-In
  • Data Inputting
  • Organization and Efficiency
  • Greeting and Seating Clients
  • Call Transfers
  • Bookkeeping Support
  • Billing and Payment Processing
  • Manage Files
  • Correspondence and Office Documents
  • Restock Shelves
  • Patient Appointment Management
  • Passing Surgical Instruments
  • Claim Handling
  • Removing Sutures
  • Exam Room Preparation
  • Appointment Booking
  • Calendar Management
  • Word Processing
  • Greet Visitors
  • Bookkeeping
  • Documentation
  • Patient Reception
  • Making Appointments
  • Answer Telephone Calls
  • Accounting and Billing Software
  • Patient Information Collection

Timeline

Owner

Midwest Sunflower
10.2020 - Current

Receptionist/Animal Care/Cleaner

Holm Animal Hospital
12.2017 - 05.2020

Receptionist/Animal Caretaker

Almost Home Animal Shelter
12.2015 - 06.2017

Cashier/Plant Caretaker

Smittys
01.2015 - 05.2015

Durant High School

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Taylor Hale