Taylor Hall
Conyers,GA
Summary
I take immense pride in my role as an operations manager and customer service and technical support specialist. With over three decades in the mobility industry, I've witnessed the evolution of accessible vehicles firsthand. My experience in the mobility industry speaks for itself, from equipment installation to exceptional customer service, team leadership, and technical support. My comprehensive understanding of the unique challenges and intricacies associated with WAV vehicles and specialized equipment integration allows me to understand specific problems that can arise due to these types of equipment installed into the complex vehicles we have today. I've realized that conversion vehicles are a breed apart from the original equipment manufacturer (OEM) specifications. Each conversion van, truck, and SUV is a testament to individuality, customized to empower those seeking to regain mobility and independence. I work to ensure that every vehicle that comes under my care receives the specialized attention it deserves. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in individual and team capacities, leveraging seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
R & R Mobility Van Lift Sales & Ser
03.2016 - 04.2024
- I take immense pride in my role as an Operations Manager, as well as customer service, and technical support specialist
- With over three decades in the mobility industry, I've had the privilege of witnessing the evolution of accessible vehicles firsthand
- My experience In the mobility industry speaks for itself, from equipment installation, exceptional customer service, Team leadership, and technical support
- My comprehensive understanding of the unique challenges and intricacies associated with WAV vehicles and specialized equipment integration allows me to understand specific problems that can arise do to these types of equipment installed into our complex vehicles we have today
- I've come to realize that conversion vehicles are a breed apart from the original equipment manufacturer (OEM) specifications
- Each conversion van, truck, and SUV is a testament to individuality, customized to empower those seeking to regain their mobility and independence.
- I work to ensure that every vehicle that comes under my care receives the specialized attention it deserves
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance
- Operates well in both individual and team capacities, leveraging seasoned work ethic to adapt to different processes and drive company objectives quickly
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Maintained professional working relationships and promoted open lines of communication with staff
- Managed the operations of a large team, overseeing daily activities and long-term projects
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Developed and maintained relationships with customers and vendors for successful project completion
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization
- Ensured effective communication among staff members by providing training when necessary
- Resolved conflicts between employees and departments
- Created and enforced policies and procedures to support compliance
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Tracked company inventories and ordered new products to replenish equipment levels
- Liaised between departments to facilitate smooth workflow across the organization.
Technician/Technical Manager
R & R Mobility Van Lift Sales & Service
03.2014 - 03.2016
- Preserved equipment by performing regular maintenance checks, replacing parts, or performing repairs
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Documented service and installation actions by completing forms and reports
- Performed upgrades on existing systems with the latest operating system releases and applications
- Researched and ordered necessary parts to complete repairs
- Communicated with customers and sales representatives to determine service and scheduling needs
- Read manufacturers' schematics and technical assistance bulletins to work through difficult repairs
- Troubleshoot various hardware and software issues to determine the root cause of problems
- Educated customers with hands-on demonstrations of equipment and technology
- Provided technical support for end users via telephone or remote access tools
- Implemented and enforced adherence to preventative maintenance schedules
- Informed customers of additional products and services to enhance experience and meet monthly sales goals
- Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components
- Troubleshoot complex mechanical and electrical problems and identify solutions to restore operations
- Maintained repair logs to document preventive and corrective maintenance
- Conferred with customers to determine the nature of problems or explain repairs
- Followed wiring diagrams to inspect electrical connections, wiring, and relays
- Maintained stock of parts to decrease downtime on waiting for necessary parts
- Calibrated and tested equipment to locate circuit and component faults
- Instructed customers on the safe and proper use of equipment
- Welded, brazed, or soldered electrical connections
- Billed customers for repair work to collect payment.
Technical Service Manager/Technician
AMC Mobility
09.2012 - 01.2014
- Analyzed data sets from various sources, such as CRM systems and internal databases, to gain insights into customer behavior
- Developed strategies to increase customer engagement and loyalty through better service delivery
- Managed external vendors providing support services, including negotiation of contracts and SLAs
- Provided training to new personnel on system operations and troubleshooting techniques
- Collaborated with sales teams on pricing structures and product and service bundles tailored to meet specific client needs
- Conducted regular meetings with team members to review progress, discuss challenges, and identify areas for improvement
- Developed and maintained a strong working relationship with customers to ensure customer satisfaction
- Performed root cause analysis of customer issues, identifying underlying causes and recommending corrective actions
- Established relationships with key stakeholders within the company to ensure smooth operations
- Ensured compliance with industry standards by developing processes and procedures for quality assurance testing
- Monitored staff performance against established KPIs, providing feedback and coaching as needed
- Coordinated with vendors on installation and maintenance of hardware components
- Resolved escalated customer complaints in a timely manner utilizing excellent problem-solving skills
- Developed and implemented policies, standards, and procedures for engineering and technical work
- Performed administrative functions, such as reviewing and writing reports, approving expenditures, enforcing rules, and purchasing materials and services.
Technician
Mobility Works
05.2010 - 08.2012
- Preserved equipment by performing regular maintenance checks, replacing parts, or performing repairs
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Documented service and installation actions by completing forms and reports
- Performed upgrades on existing systems with the latest operating system releases and applications
- Communicated with customers, sales, and service managers to determine service and scheduling needs
- Read manufacturers' schematics and technical assistance bulletins to work through difficult repairs
- Troubleshoot various hardware and software issues to determine the root cause of problems
- Provided technical support for end users via telephone or remote access tools
- Informed customers of additional products and services to enhance experience and meet monthly sales goals
- Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components
- Troubleshoot complex mechanical and electrical problems and identify solutions to restore operations
- Conferred with customers to determine the nature of problems or explain repairs
- Followed wiring diagrams to inspect electrical connections, wiring, and relays
- Calibrated and tested equipment to locate circuit and component faults
- Instructed customers on the safe and proper use of equipment
- Welded, brazed, or soldered electrical connections.
Technical Manager
R & R Mobility Van Lift Sales & Service
12.2005 - 05.2010
- Built strong relationships with customers through effectiv communication regarding technical issues
- Maintained relationships with external vendors to secure resources needed for project completion
- Developed technical strategies and processes that improved customer satisfaction ratings by over 50%.
Certified Mobility Technician
R & R Mobility Van Lift Sales & Service
12.2005 - 03.2010
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Documented service and installation actions by completing forms and reports.
Lead Collision Repair Specialist
R & R Mobility Van Lift Sales & Service
12.2005 - 03.2010
- Replaced damaged parts with new or reconditioned components according to specifications
- Organized the work area daily by cleaning up debris left behind from previous jobs
- Inspected vehicles for additional damage before performing major repairs.
Lead High Tech Driving Systems Specialist
R & R Mobility Van Lift Sales & Ser
12.2005 - 03.2010
Education
Sprayberry High School
Marietta, GASkills
- Maintenance Planning
- Inventory Management
- Workflow Optimization
- Performance reporting
- Labor Relations
- Production
- Organizational Management
- Staff Training
- Invoice Processing
- Employee Motivation
- Unsurpassed work ethic
- Sales background
- Customer Relationship Management (CRM)
- Superb time management skills
- Problem-Solving
- Quality Assurance Controls
- Operational Efficiency
- Goal Setting
- Team Leadership
Certification
- Certified Mobility Technician- MPS 2003
- Certified Mobility Technician- VMI 1996-Present
- Certified Mobility Technician- Braun Corp. 1094- Present
- Certified High-Tech Electronic Driving Systems - Vehicle Integration Electronic Mobility Controls (EMC)- 1997-Present: Scott Bolduc- Owner President
- Certified High-Tech Electronic Driving Systems - Vehicle Integration PARAVAN- 2015
- Certified High-Tech Electronic Driving Systems - Vehicle Integration Bever 2017
- Certified Automotive Refinisher Sikkens- A1-A2 Level Automotive Refinishes. ISO 9001, I-CAR, AKZO NOBEL, 1998- Present
- Certified Mobility Technician- MPD/Veigel- 1994
- Certified Mobility Technician- Sure Grip/Howell Ventures 2006
- Certified Mobility Technician- Crescent Industries- 1999
- Certified Mobility Technician- Drive Master- 2000
- Certified Mobility Technician- Collebuilt- 2016
- Certified Mobility Technician- Bruno Independence -1996
- Certified Mobility Technician- Crow River- 1995
- Certified Mobility Technician- Mobile-Tech- 1997
- Certified Mobility Technician- EZ Lock- 1993
- Certified Mobility Technician- QStraint- 2005
References
References available upon request
Timeline
Operations Manager
R & R Mobility Van Lift Sales & Ser
03.2016 - 04.2024
Technician/Technical Manager
R & R Mobility Van Lift Sales & Service
03.2014 - 03.2016
Technical Service Manager/Technician
AMC Mobility
09.2012 - 01.2014
Technician
Mobility Works
05.2010 - 08.2012
Technical Manager
R & R Mobility Van Lift Sales & Service
12.2005 - 05.2010
Certified Mobility Technician
R & R Mobility Van Lift Sales & Service
12.2005 - 03.2010
Lead Collision Repair Specialist
R & R Mobility Van Lift Sales & Service
12.2005 - 03.2010
Lead High Tech Driving Systems Specialist
R & R Mobility Van Lift Sales & Ser
12.2005 - 03.2010
Sprayberry High School
Similar Profiles
Nahuel DamoudtNahuel Damoudt
Fuselage Engineer at AIAA - Heavy Lift Mobility PlatformFuselage Engineer at AIAA - Heavy Lift Mobility Platform
Jose EcheverriaJose Echeverria
Mobility Consultant at Superior Van & MobilityMobility Consultant at Superior Van & Mobility
Tina BrockTina Brock
HR DIRECTOR at SUPERIOR VAN & MOBILITYHR DIRECTOR at SUPERIOR VAN & MOBILITY
Lauren JacksonLauren Jackson
Employment Verification Specialist at First AdvantageEmployment Verification Specialist at First Advantage
Kiairra WrenchKiairra Wrench
Security Officer at Apex SentrySecurity Officer at Apex Sentry