Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Taylor Hall

Citrus Springs,FL

Summary

Accomplished Server Manager with a proven track record at Beef 'O' Brady's, enhancing team performance and guest satisfaction through expert training in restaurant operations and order management. Skilled in operating system management and crew coordination, consistently met sales targets and improved service quality. Cultivated loyalty by resolving issues swiftly, demonstrating exceptional organizational and interpersonal skills.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Server Manager

Beef 'O' Brady's
08.2024 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Server Manager

Breakfast Station
08.2017 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server Manager

Beef 'O' Brady's
02.2015 - 08.2017
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Monitored server performance and provided feedback to enhance server delivery.

Education

Ultrasound Technician

College of Central Florida
Lecanto, FL

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Policy implementation
  • Restaurant operations
  • Cleaning and sanitation
  • Food safety
  • Organization
  • Marketing initiatives
  • Dining room management
  • Personnel training

Accomplishments

  • Supervised team of 13 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Server Manager

Beef 'O' Brady's
08.2024 - Current

Server Manager

Breakfast Station
08.2017 - Current

Server Manager

Beef 'O' Brady's
02.2015 - 08.2017

Ultrasound Technician

College of Central Florida

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Taylor Hall