Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Taylor Hall

Clearwater,FL

Summary

I am a seasoned professional with years of experience in customer service. I am a reliable employee, who is quick to pick up on any job at hand. I pride myself on always being on time, ready to work, and am a team player.

Overview

15
15
years of professional experience

Work History

Front Desk Spa Associate

Essentials Spa of Clearwater
12.2024 - 05.2025

Coordinated appointment schedules and managed transactions for departing clients. Handled the schedule for the therapists and made any changes necessary. I made confirmation calls as well as handled incoming calls from clients. I made sure the laundry was done, and handled cleaning of the spa. I performed both opening and closing duties.

Cleaner

Happy Days Cleaning
08.2023 - 09.2024
  • Worked closely with rental company to ensure guests were provided with what they needed
  • Cleaning in air bnbs, rentals, residential, and offices
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors,
  • Provided customer service to guests leaving and checking in
  • Inspected rooms for cleanliness prior to guest arrival.
  • Responded promptly to all customer complaints regarding cleanliness issues.

Housekeeper

Hampton Inn By Hilton
05.2022 - 12.2022
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Provided information about hotel services upon request from guests.

Cashier

Publix
06.2010 - 05.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Some College (No Degree) - Psychology

Saint Petersburg Community College
Clearwater, FL

Some College (No Degree) - Communication Studies

University of North Florida
Jacksonville, FL

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05-2013

Skills

  • Customer Service
  • Exceptional time management
  • Microsoft Word
  • Guest Relations
  • Flexible Schedule
  • Reliability
  • Attention to Detail
  • Time Management
  • Organizational Skills
  • Client Service
  • Email and Phone Etiquette
  • Social media skills
  • Cleaning and sanitizing
  • Computer skills

Education and Training

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Timeline

Front Desk Spa Associate

Essentials Spa of Clearwater
12.2024 - 05.2025

Cleaner

Happy Days Cleaning
08.2023 - 09.2024

Housekeeper

Hampton Inn By Hilton
05.2022 - 12.2022

Cashier

Publix
06.2010 - 05.2020

Some College (No Degree) - Psychology

Saint Petersburg Community College

Some College (No Degree) - Communication Studies

University of North Florida

High School Diploma -

New Smyrna Beach High School
Taylor Hall