Taylor Hamilton-Grande
Administrative Assistant
Astoria,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Lead Dog Handler
Delighted Pets Inc
01.2017 - Current
- Spearheaded a new division of the company by creating a unique entry in the Dog Daycare market specializing in individual engagement and constantly being in communication with the client
- Crafted and distributed daily content and shared by the minute reports on behavior and experience at the club
- Developed an intimate working relationship with each client to deliver a white-glove and personalized experience for all
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Facilitated collaboration within the team by organizing regular meetings and having one on ones to discuss their progress
- Enhanced company efficiency by streamlining administrative processes and implementing organizational systems.
Concierge/Doorman
1035 5th Avenue
05.2014 - 01.2018
- Greet tenants and their guests, assisted in carrying packages
- Maintained a professional and positive demeanor in all interactions with tenant/shareholders
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks
- Maximized tenant/shareholder satisfaction by promptly addressing concerns and resolving issues
- Sort and deliver packages as they arrived
- Keep lobby clean and presentable at all times of day and night
Bartender/Waiter
Ryan’s Irish Pub
07.2012 - 04.2014
- Mix and serve drinks for customers
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Education
BBA - Project Management
Queens College of The City University of New York
Flushing, NY05.2012
Urban Assembly For Media Studies
New York, NY06.2008
Skills
Workflow Optimization
undefinedTimeline
Administrative Assistant/Lead Dog Handler
Delighted Pets Inc
01.2017 - Current
Concierge/Doorman
1035 5th Avenue
05.2014 - 01.2018
Bartender/Waiter
Ryan’s Irish Pub
07.2012 - 04.2014
BBA - Project Management
Queens College of The City University of New York
Urban Assembly For Media Studies
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