Taylor Hamilton-Grande
Administrative Assistant
Astoria,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Lead Dog Handler
Delighted Pets Inc
01.2017 - Current
- Spearheaded a new division of the company by creating a unique entry in the Dog Daycare market specializing in individual engagement and constantly being in communication with the client
- Crafted and distributed daily content and shared by the minute reports on behavior and experience at the club
- Developed an intimate working relationship with each client to deliver a white-glove and personalized experience for all
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Facilitated collaboration within the team by organizing regular meetings and having one on ones to discuss their progress
- Enhanced company efficiency by streamlining administrative processes and implementing organizational systems.
Concierge/Doorman
1035 5th Avenue
05.2014 - 01.2018
- Greet tenants and their guests, assisted in carrying packages
- Maintained a professional and positive demeanor in all interactions with tenant/shareholders
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks
- Maximized tenant/shareholder satisfaction by promptly addressing concerns and resolving issues
- Sort and deliver packages as they arrived
- Keep lobby clean and presentable at all times of day and night
Bartender/Waiter
Ryan’s Irish Pub
07.2012 - 04.2014
- Mix and serve drinks for customers
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Education
BBA - Project Management
Queens College of The City University of New York
Flushing, NY05.2012
Urban Assembly For Media Studies
New York, NY06.2008
Skills
Workflow Optimization
Database Management
Meeting planning
Critical Thinking
Brand representation
Timeline
Administrative Assistant/Lead Dog Handler
Delighted Pets Inc
01.2017 - Current
Concierge/Doorman
1035 5th Avenue
05.2014 - 01.2018
Bartender/Waiter
Ryan’s Irish Pub
07.2012 - 04.2014
BBA - Project Management
Queens College of The City University of New York
Urban Assembly For Media Studies