Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Hammon

Odessa,TX

Summary

Proven Field Operations Dispatcher with a track record of enhancing operational efficiency and customer satisfaction at STARR OILFIELD SERVICES. Expert in route planning and adjustment, dispatch software proficiency, and fostering professional relationships. Achieved significant cost reductions through optimized vehicle routing, demonstrating strong problem-solving abilities and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Field Operations Dispatcher

STARR OILFIELD SERVICES

Field Operations Dispatcher

ENSIGHT LOGISTICS
  • Provided customers with information on products and services.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

FOOD SERVER

TROPICANA LAUGHLIN
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Streamlined food preparation process, reducing wait times for orders.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Improved customer satisfaction with quick and accurate order taking.
  • Contributed to menu redesign by providing insights on customer preferences and seasonal ingredients.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Assisted in hosting events, providing exceptional service to large groups and special occasions.
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Recommended wine pairings and specialty dishes, enhancing dining experience.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Technician

FOX PEST CONTROL
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Enhanced team productivity with thorough training on new technologies and procedures.

Field Operations Dispatcher

NOBULL LOGISTICS
  • Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
  • Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
  • Contributed to cost reduction efforts by optimizing vehicle routing, minimizing idle time, and reducing fuel consumption.
  • Performed regular audits of dispatch records to ensure accuracy and completeness, identifying areas for improvement as needed.
  • Streamlined communication between departments with thorough documentation of dispatcher actions and timely updates.
  • Maximized on-time performance by closely monitoring schedules, reallocating resources, and adjusting routes as needed.
  • Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
  • Assisted in training new dispatchers, sharing best practices, and fostering a positive team environment focused on excellence in service delivery.
  • Participated in ongoing professional development opportunities to stay current on industry trends, best practices, and emerging technologies relevant to the dispatcher role.
  • Collaborated with management to develop new processes that improved overall operations and customer satisfaction.
  • Implemented proactive measures to mitigate risks associated with weather events, equipment failures, or other unforeseen circumstances that could impact operations.
  • Utilized advanced dispatch software to effectively manage resources, ensuring optimal allocation and utilization across the operation.
  • Ensured compliance with safety regulations by diligently monitoring driver hours of service and proactively addressing potential violations.
  • Actively monitored real-time data feeds for any potential delays or disruptions in service while anticipating necessary adjustments in resource allocation accordingly.
  • Coordinated effectively with maintenance teams to schedule routine inspections and minimize downtime due to equipment malfunctions or repairs.
  • Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
  • Developed strong working relationships with drivers to promote teamwork, collaboration, and mutual respect within the organization.
  • Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation, and assigned personnel.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Managed customer accounts and invoicing.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Provided customers with information on products and services.

FOOD SERVER

BLACK BEAR DINER
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Contributed to menu redesign by providing insights on customer preferences and seasonal ingredients.
  • Recommended wine pairings and specialty dishes, enhancing dining experience.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Streamlined food preparation process, reducing wait times for orders.
  • Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.
  • Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Assisted in hosting events, providing exceptional service to large groups and special occasions.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Improved customer satisfaction with quick and accurate order taking.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Field Operations Dispatcher

CHAMPION X
07.2022 - 09.2024
  • Supported continuous improvement initiatives by identifying areas for optimization within the dispatch process.
  • Maintained high levels of service quality by consistently meeting or exceeding established performance metrics.
  • Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
  • Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
  • Contributed to cost reduction efforts by optimizing vehicle routing, minimizing idle time, and reducing fuel consumption.
  • Maximized on-time performance by closely monitoring schedules, reallocating resources, and adjusting routes as needed.
  • Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
  • Assisted in training new dispatchers, sharing best practices, and fostering a positive team environment focused on excellence in service delivery.
  • Participated in ongoing professional development opportunities to stay current on industry trends, best practices, and emerging technologies relevant to the dispatcher role.
  • Collaborated with management to develop new processes that improved overall operations and customer satisfaction.
  • Implemented proactive measures to mitigate risks associated with weather events, equipment failures, or other unforeseen circumstances that could impact operations.
  • Utilized advanced dispatch software to effectively manage resources, ensuring optimal allocation and utilization across the operation.
  • Ensured compliance with safety regulations by diligently monitoring driver hours of service and proactively addressing potential violations.
  • Actively monitored real-time data feeds for any potential delays or disruptions in service while anticipating necessary adjustments in resource allocation accordingly.
  • Coordinated effectively with maintenance teams to schedule routine inspections and minimize downtime due to equipment malfunctions or repairs.
  • Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
  • Developed strong working relationships with drivers to promote teamwork, collaboration, and mutual respect within the organization.
  • Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation, and assigned personnel.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Managed customer accounts and invoicing.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.

Education

High School Diploma -

Santo High School
Santo, TX
05.2016

Skills

  • Workload prioritization
  • Vehicle tracking
  • Transportation Regulations
  • Route Planning
  • Task Delegation
  • Environmental awareness
  • Policy Enforcement
  • Cost Control
  • Dispatch Software Proficiency
  • Prioritizing calls
  • Dispatching procedures
  • Dispatch Coordination
  • Customer Relations
  • Data Entry
  • Stress Tolerance
  • Route Navigation
  • Work Order Management
  • Customer Relationship Management
  • Routing orders
  • Schedule Management
  • Dispatching field personnel
  • Schedule Coordination
  • Closing tickets
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Effective Communications
  • Route Planning and Adjustment
  • Verbal Communication
  • Relationship Building
  • Safety Procedures
  • Microsoft Office
  • Team building
  • Reporting skills
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Training and Development
  • Computer Literacy
  • Goal Setting
  • Professionalism
  • Route coordination

Timeline

Field Operations Dispatcher

CHAMPION X
07.2022 - 09.2024

Field Operations Dispatcher

STARR OILFIELD SERVICES

Field Operations Dispatcher

ENSIGHT LOGISTICS

FOOD SERVER

TROPICANA LAUGHLIN

Technician

FOX PEST CONTROL

Field Operations Dispatcher

NOBULL LOGISTICS

FOOD SERVER

BLACK BEAR DINER

High School Diploma -

Santo High School
Taylor Hammon