Taylor Hansen
Palmyra,TN
Summary
Thorough bookkeeper with several years of experience working closely with accounting team to create and analyze financial reports. Polished in bank reconciliation, financial statement preparation and billing dispute resolution. Careful, fast-learning worker dedicated to accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Collections Manager
Interstate AC Service
Nashville, TN
10.2024 - Current
- Reviewed credit applications for accuracy before extending credit terms.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Researched and resolved billing and invoice problems.
- Received and submitted payments and applied amounts to customer balances.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Developed and improved procedures for collection of past due amounts.
- Created reports for management on past due accounts and delinquency rates.
- Developed procedures to ensure timely collection of payments from customers.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Created and distributed updated customer statements.
- Performed research and due diligence to resolve issues.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
- Contacted customers in person at personal and business locations to collect payments directly.
- Evaluated external debt collection agencies for potential partnerships.
- Renegotiated payment terms with dozens of suppliers.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
Administrator & Accounting Manager
SilverState Refrigeration, HVAC & Pluming
Las Vegas, NV
05.2022 - 10.2024
- Accounting, Accounts Receivable, Accounts Payable, Invoicing, Dispatching, Billing, NTE Increases, Paying Invoices, Make Purchases Orders, Statements.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Reconciled bank accounts on a regular basis.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Provided support to upper management with special projects related to finance or accounting processes.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Assisted with payroll processing by entering employee hours into the system.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Coded invoices and other records to maintain organized and accurate records.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
Administrator & Accounting Manager
Terra West Management
Las Vegas, NV
12.2021 - 05.2022
- Accounts Payable, Accounts Receivable, Tax Return Statements, Incoming & Outgoing Transitions for HOA'S
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Administrator & Accounting Manager
High Tech Collision
Sparks, NV
10.2020 - 12.2021
- Quick Books, Payroll, Invoicing, Bank Deposits, Expense Reports, Paying statements, Creating Files, Human Resources, Updating Business Licenses, Accounts Payable, Accounts Receivable, Profit & Loss Sheets, Writing Checks, Conduct Benefit Analysis, Managing Accounts, Ordering and tracking Parts & Inventory Control, Dispatching
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Customer Service Representative
Caliber Collision
Sparks, NV
02.2020 - 10.2020
- Writing Estimates, Scheduling, Invoices, Statements, Expense Reports, Accounts Receivable, Accounts Payable, Dispatching, Checking Cars In & Out, Ordering Parts, Production
Customer Service Representative
Gerber Collision & Glass
Las Vegas, NV
09.2019 - 02.2020
- Front Desk, Phones, Emails, Scheduling, Accounts Receivable, Accounts Payable, Filing, Parts Management, Invoicing, Customer Service, Record Keeping, Booking Appointments, Managed Customer Accounts, Handled Technical Support, Billing Issues, Order Inquiries, Cash Drawer, Inventory Control
Preschool Teacher
Kinder Prep Academy
Las Vegas, NV
08.2018 - 09.2019
- Taught 2 & 3-year-old children, Kept order in the classroom, Organization, Filing, Registration
Paint Sales Lead
Sherwin Williams
Santa Ana, CA
11.2017 - 08.2018
- Handled Bank Deposits & Registers, Inventory Management, High Performing Sales Ambassador, Bookkeeping, Filing, Spreadsheets, Customer Service
Front Desk Assistant
SCB Training Company
Santa Fe Springs, CA
06.2015 - 08.2018
- Incoming & Outgoing Calls, Accounts Receivable, Accounts Payable, Filing, Pulling Reports, Customer Service, Scheduling Appointments, Handling of Owner Calendar, Scheduling Training Classes, Scheduling Events
Education
High School Diploma -
Whittier High School
Whittier, CA06-2015
Some College (No Degree) -
Arizona State
Skills
- Pages
- Bookkeeping
- Team Collaboration
- Office Management
- Number
- Keynote
- Teams/Zoom
- Expense Reporting
- MS Office
- Quick Books
- Schedule Coordination
- Customer Service
- New Hire Onboarding
- Timesheet Processing
- Employee Supervision
- Office Administration
- Expense Monitoring
- Attention to Detail
- Past due balance management
- Proficient in SAP
- Customer relations
- Account reconciliation
- Financial reporting
- Policy enforcement
- Billing
- Time management mastery
- Collections tracking
- Accounts payable specialist
Websites
References
References available upon request.
Education and Training
true
Hobbies and Interests
- Selling Monat!! 2021 - Present
- American Cancer Relay For Life 2010 - Present
- Susan G Komen Breast Cancer Fundraising Team 2015 - Present
- Operation Blankets of Love Volunteer 2016 - Present
Certification
- Intuit Academy bookkeeping Professional Certificate
References
References available upon request.
Timeline
Accounts Receivable/Collections Manager
Interstate AC Service
10.2024 - Current
Administrator & Accounting Manager
SilverState Refrigeration, HVAC & Pluming
05.2022 - 10.2024
Administrator & Accounting Manager
Terra West Management
12.2021 - 05.2022
Administrator & Accounting Manager
High Tech Collision
10.2020 - 12.2021
Customer Service Representative
Caliber Collision
02.2020 - 10.2020
Customer Service Representative
Gerber Collision & Glass
09.2019 - 02.2020
Preschool Teacher
Kinder Prep Academy
08.2018 - 09.2019
Paint Sales Lead
Sherwin Williams
11.2017 - 08.2018
Front Desk Assistant
SCB Training Company
06.2015 - 08.2018
- Intuit Academy bookkeeping Professional Certificate
High School Diploma -
Whittier High School
Some College (No Degree) -
Arizona State
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