Taylor Hansen
Wapello
Summary
I am a determined Front Office Supervisor with several years of experience in busy office settings. Adept at motivating a staff to increase sales and leading through example of fantastic customer service and maintenance of long-term client relationships.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
The Merrill Hotel
Muscatine
09.2024 - Current
- Handled customer complaints in a professional manner.
- Maintained accurate records of all transactions.
- Assisted with budgeting and forecasting activities for the department.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored customer feedback surveys and took appropriate action based on results.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Scheduled staff shifts and assigned duties as needed.
- Developed strategies to improve customer satisfaction levels.
- Coordinated with other departments to ensure smooth operations.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Supervised front office staff, including hiring and training new employees.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
- Monitored guest check-in and check-out procedures.
Office Data Entry Clerk
Micro-Surface Finishing
Wilton
04.2023 - 08.2024
- Monitored workflow processes to identify opportunities for improvement.
- I maintained orders that came in through our suppliers.
- Tested out our product to make sure it was durable when our customers would use them.
- Retrieved requested files as needed for various departments.
- Resolved discrepancies by using standard procedures or returning incomplete documents to department managers for resolution.
- Worked with the warehouse on supplies and products to make sure we had plenty in stock for big orders.
- Updated existing accounts as needed based on changes received from customers.
- Inputted customer and account data from source documents within computer database system.
Sales Coordinator
Hamption Inn/Radisson
Coralville
10.2023 - 04.2024
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- I communicated with my DOS and AGM about new business coming in.
- Performed follow-up calls with customers after each sale was completed.
- Assisted in developing new business proposals for potential customers.
- I had to meet a sales goal every month to ensure we are getting plenty of sales business, such as rooms, events, food, and beverage.
- Generated leads through cold calling, networking, referrals and other methods.
- I worked at the front desk for both hotels.
- I worked on four different systems when creating group blocks.
- Developed key customer relationships to increase sales.
Front Office Supervisor
The Merrill Hotel
Muscatine
04.2021 - 08.2023
- Scheduled staff shifts and assigned duties as needed.
- Developed strategies to improve customer satisfaction levels.
- Coordinated with other departments to ensure smooth operations.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Supervised front office staff, including hiring and training new employees.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
- Maintained accurate records of all transactions.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Analyzed data to identify areas for improvement in operational efficiency.
- Implemented policies and procedures related to the front office operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
Education
High School Diploma -
Allen High School
Allen06-2018
Skills
- Customer service
- Staff scheduling
- Operational efficiency
- Budget management
- Inventory management
- Data analysis
- Hotel Forecasting
- Team building
- Skilled in Microsoft, Lightspeed, MGS, CI-TY
- Issue handling
- Staff supervision
Accomplishments
- Artist of The Year for Front Of House for the year 2021
- Artist of The Month for October 2021
Timeline
Front Office Supervisor
The Merrill Hotel
09.2024 - Current
Sales Coordinator
Hamption Inn/Radisson
10.2023 - 04.2024
Office Data Entry Clerk
Micro-Surface Finishing
04.2023 - 08.2024
Front Office Supervisor
The Merrill Hotel
04.2021 - 08.2023
High School Diploma -
Allen High School
Similar Profiles
Danny KashtDanny Kasht
Vice President at Merrill Lynch, Pierce, Fenner & Smith Incorporated: Merrill EdgeVice President at Merrill Lynch, Pierce, Fenner & Smith Incorporated: Merrill Edge
Melanie CrawfordMelanie Crawford
Private Wealth Associate at MerrillPrivate Wealth Associate at Merrill
Yavontae SandersYavontae Sanders
Specialty Welder at Merrill Technologies GroupSpecialty Welder at Merrill Technologies Group
L Scott LittleL Scott Little
Area Sales Manager at Vincit GroupArea Sales Manager at Vincit Group
Angela WriedenAngela Wrieden
Working Zone Lead at HNI Corp, Allsteel Plant, Muscatine IowaWorking Zone Lead at HNI Corp, Allsteel Plant, Muscatine Iowa