Summary
Overview
Work History
Education
Skills
I love to spend time outdoors, learning new things and baking.
Timeline
Generic

Taylor Harrell

Houston,Tx

Summary

I am a skilled Customer Service Representative with management experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I Enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am also knowledgeable and dedicated customer service professional with extensive experience in customer service industry. As well as a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Virtual Call Center Representative (Remote)

Dynata
11.2021 - Current
  • While employed here I perform outbound surveys from home with respondents and accurately record their answers
  • These surveys range in topics from politics to customer satisfaction and beyond
  • I collect and accurately record large amounts of data and provide excellent customer service and sensitivity for certain subjects with respondents
  • I am also able to handle difficult calls in a professional manner and successfully collect all data needed for numerous projects at a time.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Customer Service Representative (Remote)

G.C.Services
01.2020 - 01.2021
  • While employed here I Provided excellent quality customer service and did everything possible to resolve all matters to the clients satisfaction
  • I assisted clients with incoming calls about order changes to their orders and accounts
  • I was on one of the many accounts that was handled by this company and specialized in current and new customer orders and order issues as well as finding solutions to unique order situations with clients
  • I multitasked making changes to multiple orders at one time, became very skilled at incoming calls as well as company emailing and meeting daily individual goals.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Store Manager

Cottonwood Financial
02.2018 - 01.2020
  • While employed with Cottonwood Financial, I provided excellent customer service with existing and potential customers
  • I processed loan applications such as personal cash installments and title loans
  • I became very knowledgeable in assessing personal customer info as well as accurate data entry
  • I was able to assess documents such as earnings statements, bank statements and official forms of identification of our customers
  • With title loans I was able to correctly input personal customer info into the system, accurately assess different kinds of vehicle titles as well as differentiate between valid and non valid ones
  • I assessed inspections of vehicles for potential loans and correctly input those details into an underwriting system
  • Along with processing both personal cash installments and title loans, I was able to thoroughly go over, discuss and process legal loan agreement documents
  • Along with the business side of this job I was a part of a team of four coworkers and worked together efficiently to solve customer relations, work together to meet goals for incentive programs for the month and consistently help each other to gain more knowledge and improve everyday
  • As an assistant store manager for this company, I was able to guide my coworkers and help in areas needed as well as providing assistance and problem assessing guidance
  • I learned from upper management to gain management experience and tools necessary to do my job effectively
  • With this job we had a set number of store numbers to hit every month as a team and on numerous occasions were able to go above and beyond to exceed those numbers to receive bonuses in consecutive months
  • In doing so, this assisted in the development of skills to further my experience in finances
  • Along with face to face interactions with customers I was able to execute courtesy calls giving a friendly reminder to customers about upcoming due dates and setting appointments
  • I provided collection calls and was able to listen, empathize and relate to customers going through a difficult time and problem solve in order to get customers back into good standings and provide options for customers to work with.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Cashier/ Business Center Rep./ Bookkeeper

H.E.B.
03.2014 - 05.2018


  • I was trained and received full knowledge of the Western Union services sending and picking up money as well as money orders, international transactions and customer service
  • I was responsible for my own till, money transactions and checks throughout every shift
  • I provided billing services such as electric, car payments and several other billers that we partnered with
  • I handled large amounts of cash with customers and developed great skills with money handling, cash accountability and variance responsibility
  • While bookkeeping, during my shifts I am responsible for the counting and the variance monitoring of the cash tills throughout the entire store
  • I assist and provide leadership and guidance to the business center and partners when problems or questions arise and provide experienced help
  • As a bookkeeper I was also responsible for the stores financial paperwork, as well as monitoring financial transactions
  • I account for the cash and non cash transactions of the store and while working this position, I have learned financial knowledge and my cash handling skills have grown immensely
  • I was responsible for preparing cash deposits each night of roughly 50,000-100,000 dollars in an efficient manner
  • I was also responsible for the financial, billing, product/price and revenue record keeping of the store.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.

Education

Health Administration -

University of Houston-Victoria
Victoria, Tx

High School Diploma -

Canyon High School
New Braunfels, Tx
05.2013

Skills

  • 8 years of Fast and accurate cash handling
  • 10 years of Great and friendly customer service
  • Great at problem and conflict solving
  • Smart financial responsibility and intelligence
  • Strong and professional telephone skills
  • Contract Signing
  • Loan Sales and Processing
  • Typing speed 38wpm
  • Experience in entering data and information into computer systems
  • Able to analyze documents for loan applications and processing and able to decipher between valid and fraudulent documents
  • Multiple method payment processing
  • Product Upselling
  • Customer Relationship Management
  • Account Updating

I love to spend time outdoors, learning new things and baking.

Well recently i have made a point to try and visit new outdoor places to hang out and relax. I have really started to learn the science behind baking which have led to constantly trying new recipes and challenging myself to attempt new things. 

Timeline

Virtual Call Center Representative (Remote)

Dynata
11.2021 - Current

Customer Service Representative (Remote)

G.C.Services
01.2020 - 01.2021

Assistant Store Manager

Cottonwood Financial
02.2018 - 01.2020

Cashier/ Business Center Rep./ Bookkeeper

H.E.B.
03.2014 - 05.2018

Health Administration -

University of Houston-Victoria

High School Diploma -

Canyon High School

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Taylor Harrell