Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Harris

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Field Supervisor

American Guard Services
11.2021 - Current
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.

Customer Service Representative

Conduent Call Center
02.2021 - 11.2021
  • Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
  • Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
  • Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.

Warranty Expert

Asurion Wireless Insurance
06.2019 - 03.2020
  • Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
  • Streamlined the warranty process for faster claim resolution and better customer experience.
  • Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.

Customer Service Representative

Uhaul Moving And Storage
02.2018 - 12.2018
  • Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
  • Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
  • Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.

Customer Service Representative

Xerox
10.2015 - 12.2016
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Investigated insurance claims denials and appeals.

Education

Certification - Medical Assisting

Delta Technical College
Horn Lake, MS
04.2023

Certificate - Paralegal Technology

Hinds Community College
Raymond, MS
12.2020

GED -

Morrison Adult Education Center
Jackson, MS
12.2017

Skills

  • Technical Knowledge
  • Data Collection
  • Complaint Resolution
  • Microsoft Outlook
  • Customer Service
  • Escalation Management
  • Account Updating
  • Payment Processing
  • Keyboarding
  • Data Entry
  • Product and Service Knowledge

Timeline

Field Supervisor

American Guard Services
11.2021 - Current

Customer Service Representative

Conduent Call Center
02.2021 - 11.2021

Warranty Expert

Asurion Wireless Insurance
06.2019 - 03.2020

Customer Service Representative

Uhaul Moving And Storage
02.2018 - 12.2018

Customer Service Representative

Xerox
10.2015 - 12.2016

Certification - Medical Assisting

Delta Technical College

Certificate - Paralegal Technology

Hinds Community College

GED -

Morrison Adult Education Center

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Taylor Harris