Taylor Harris
Wadsworth,OH
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Reliable manager dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Dynamic management possessing first-rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques, inventory management and banquet and special event coordination and pricing. Offering 10 years of experience performing general supervisory and management duties, including employee scheduling and handling customer concerns. Accomplished transportation and distribution management professional specializing in program management and strategic planning. Talent for transforming operations and increasing revenue. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Dedicated support staff member adept at supporting office needs in fast-paced environments. Computer savvy with unparalleled time management, mail management, and clerical support abilities.
Overview
9
9
years of professional experience
Work History
General Labor
DISTRIBUTION SOLUTIONS OF OHIO
Akron, OH
10.2019 - Current
- Shipping & receiving warehouse
- Stacking pallets, wrapping pallets
- Separating boxes to different stores
- Inbound scanning, bills.
- PCSTrac & billing.
- Check & verify inventory of loads.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
Shift Manager
Rally's
11.2018 - Current
- Interacting with customers to give them an experience they enjoy & remember.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Kohl's Sales Associate
Kohl's
10.2018 - 01.2019
- Cashier, seasonal position.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier/Customer Service
Love's Travel Stops & Country Stores
05.2016 - 05.2018
- Taking , preparing & distributing food in a timely manner.
- Floating in every position to help team efficiently distribute orders.
- Was learning some MOD paperwork & shift lead training.
- Food prep.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier/Customer Service
Subway
05.2017 - 08.2017
- Waiting on customers & providing excellent customer service.
- Making sandwiches within portion sizing.
- Customer service & cash register.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Waitress
On Tap Bar and Grille
03.2017 - 07.2017
- Taking, entering & delivering orders.
- Taking care of the customers every need if it was in my capability of doing.
- Stocking & cleaning.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cashier/Customer Service
Duke & Duchess
01.2016 - 05.2016
- Stocking coolers, shelves & cigarettes.
- deli sandwiches and donut prep.
- Cash register & dishes.
- Regular outside cleaning.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Janitor
Crystal Clear Building Services
08.2015 - 01.2016
- Detailing bathrooms.
- Annual dusting.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Temp
Hickory harvest
05.2015 - 06.2015
- Temp agency.
- Examining product for packaging.
- Packaging & shipping product.
- Cleaning to insure there's no cross contamination.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
Education
Norton High School
Skills
- Truck Loading and Unloading
- Supply Organization
- Trash Collection
- Safety Compliance
- Material Handling
- Load Inspection
- Order Picking
- Shipment Verification
- Heavy Lifting
- Project Management
- Quality Control
- Problem-Solving
- Material Loading and Unloading
- Physical Strength and Stamina
- Joining Work
- Punctual and Dependable
- Attention to Detail
- Team Player
- Worksite Safety and Maintenance
- Workforce Management
- Time Management
- Staff Management
- Sales Techniques
- Team Leadership
- Staff Training and Development
- Conflict Resolution
- Quality Assurance
- Decision Making
- Effective Communication
- Product Management
- Sales Management
- Data Analysis
- Schedule Management
- Employee Development
- Customer Service
- Training and Development
- Good Judgment
- Hiring and Training
- Team Development
- Onboarding and Orientation
- Teamwork and Collaboration
Personal Information
Relocation: Anywhere
Timeline
General Labor
DISTRIBUTION SOLUTIONS OF OHIO
10.2019 - Current
Shift Manager
Rally's
11.2018 - Current
Kohl's Sales Associate
Kohl's
10.2018 - 01.2019
Cashier/Customer Service
Subway
05.2017 - 08.2017
Waitress
On Tap Bar and Grille
03.2017 - 07.2017
Cashier/Customer Service
Love's Travel Stops & Country Stores
05.2016 - 05.2018
Cashier/Customer Service
Duke & Duchess
01.2016 - 05.2016
Janitor
Crystal Clear Building Services
08.2015 - 01.2016
Temp
Hickory harvest
05.2015 - 06.2015
Norton High School