Taylor Harris
Morrisville,NC
Summary
Highly motivated customer-centric professional with experience in customer service and sales. Proven ability to deliver exceptional customer satisfaction ratings. Excels in developing a strong workflow, policy, and product knowledge base to understand customer needs to deliver outstanding results. Recognized for exceptional communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Environmental Services Technician
WakeMed Health & Hospitals
08.2024 - Current
- Maintain the cleanliness and infection prevention & control within the hospital
- Perform various routine cleaning duties such as dry and damp mopping floors, dusting & sanitizing surfaces in clinical work areas to ensure a clean and safe environment
- Demonstrate and promote a quality experience for patients, their families and hospital staff
Front Desk Receptionist
Courtyard by Marriott
01.2024 - Current
- Provide exceptional customer service by assisting hotel guests with inquiries and resolving issues
- Create and manage hotel room reservations, check-ins, and check-outs utilizing hotel software
- Maintain and filing of accurate records of guest information and payment details
- Collaborate with housekeeping and maintenance teams to address guest concerns and ensure guest satisfaction
House Cleaner Team Leader
Molly Maid
08.2023 - 08.2024
- Train new employees to deliver high-quality customer service
- Supervise 3 staff members daily to ensure that quality cleaning is being completed and all cleaning protocols and processes are followed
- Achieve average customer service satisfaction ratings of 97% and a 70% increase in client retention
- Demonstrate the ability to clean and maintain all areas of a home by identifying appropriate cleaning solutions and safety measures to prevent damage to surfaces, floors, and walls based on material
Guest Service Associate
European Wax Center
04.2023 - 08.2023
- Greeted customers in a professional and friendly manner while providing them with product information & assistance
- Developed an extensive knowledge base on products offered within the store
- Demonstrated excellent communication skills to effectively respond to customer inquiries, requests for service
- Answered telephone calls and scheduled reservations over the phone and in-person
- Replenished retail merchandise and display cases to foster strong visual product presentation
- Addressed customer complaints and provided timely solutions
Warehouse Associate
Amazon
10.2022 - 03.2023
- Loaded and unloaded trucks safely and quickly using pallet jacks and other equipment
- Sorted and organized merchandise in preparation for shipment
- Inspected products for defects & damages and reported discarded items to supervisor
Hostess
First Watch
12.2021 - 09.2022
- Answered telephone calls to take reservations and address guest questions & concerns
- Seated guests and managed the wait list
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Maintained cleanliness of the restaurant lobby, including wiping down tables and chairs
- Demonstrated flexibility by helping out in other departments as needed
Point of Sales Associate
Wegmans
07.2020 - 08.2021
- Maintained cleanliness and organization of the checkout area to ensure a pleasant shopping experience for customers
- Performed daily audits of register drawers and other areas of the store as assigned by management
- Handled returns and exchanges according to company policy
- Professionally handled customer complaints and escalated issues to management
- Gained extensive knowledge of POS system and software, including cash registers and credit card machines
- Processed sales transactions quickly and efficiently while maintain high levels of accuracy
- Offered helpful answers to customers product questions for informing purchasing decisions
- Operated scanning equipment accurately for each transaction to ensure correct pricing is applied
Education
Medical Billing And Coding -
Penn Foster College
Scottsdale, AZ09-2025
High School Diploma -
Panther Creek High School
Cary, NC06.2021
Skills
- Leadership and mentoring
- Problem resolution and escalation
- Process improvement and implementation
- Telephone etiquette
- Proficient with Microsoft Office applications (Word, Excel, and PowerPoint)
- Impeccable attention to detail
- Appointment Scheduling
- Organizational Skills
Proficientskills
- Leadership and mentoring
- Problem resolution and escalation
- Process improvement and implementation
- Exceptional telephone etiquette
- Proficient with Microsoft Office applications (Word, Excel, and PowerPoint)
- Impeccable attention to detail
References
Available Upon Request
Educationexperience
- Wake Technical Community College, Medical Assistant Program, 08/2024
- Wake County Public Schools, High School Diploma, 06/2021
Timeline
Environmental Services Technician
WakeMed Health & Hospitals
08.2024 - Current
Front Desk Receptionist
Courtyard by Marriott
01.2024 - Current
House Cleaner Team Leader
Molly Maid
08.2023 - 08.2024
Guest Service Associate
European Wax Center
04.2023 - 08.2023
Warehouse Associate
Amazon
10.2022 - 03.2023
Hostess
First Watch
12.2021 - 09.2022
Point of Sales Associate
Wegmans
07.2020 - 08.2021
High School Diploma -
Panther Creek High School
Medical Billing And Coding -
Penn Foster College
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