Taylor Harris
Kennesaw,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Seed Kitchen and Bar
11.2023 - Current
- Delivered exceptional customer service in fast-paced environment.
- Managed dining area to ensure cleanliness and organization.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new servers on menu offerings and service protocols.
- Resolved customer complaints efficiently, enhancing guest satisfaction.
- Key managed when needed
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Managed inventory levels, conducted stock counts, and coordinated orders with suppliers.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Stem Wine Bar
11.2023 - Current
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
- Developed knowledge of wine pairings to assist customers effectively.
- Developed strong relationships with patrons, fostering a welcoming environment that encouraged repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
Marietta Country Club
07.2023 - 11.2023
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings and restaurant procedures.
- Managed multiple tables efficiently while maintaining attention to detail.
- Served food and beverages promptly with focused attention to customer needs.
Manager of Operations
Doro's Italian Restaurant
12.2022 - 06.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Reported issues to higher management with great detail.
Server
Doro's Italian Restaurant
08.2021 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated food and beverage orders, maintaining efficiency during peak service hours.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Server
Capos Pizza
02.2021 - 06.2021
- Enhanced customer satisfaction by serving food and beverages with attentive care.
- Utilized POS system to efficiently manage orders and handle billing processes.
- Fostered strong relationships with regular customers, promoting loyalty and repeat visits.
- Ensured cleanliness and organization of dining areas, meeting hygiene standards consistently.
Cashier
Panera Bread
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Allatoona High School
Acworth, GA05.2021
Skills
- Exceptional customer service
- Menu memorization
- High volume serving/ bartending
- Beverage preparation
- Dining Room Cleaning and Upkeep
- Patron Experiences
- Pos Operation
- Wine Pairings
- Billing and Payment Processing
- Warm and Friendly
- Strong multitasking
- Highly reliable
Timeline
Server/Bartender
Seed Kitchen and Bar
11.2023 - Current
Bartender
Stem Wine Bar
11.2023 - Current
Server/Bartender
Marietta Country Club
07.2023 - 11.2023
Manager of Operations
Doro's Italian Restaurant
12.2022 - 06.2023
Server
Doro's Italian Restaurant
08.2021 - 12.2022
Server
Capos Pizza
02.2021 - 06.2021
Cashier
Panera Bread
01.2020 - 06.2020
High School Diploma -
Allatoona High School