Taylor Hart
Palm Coast,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Clerk
Alsco Inc.
12.2021 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
Office Assistant (Temporary)
Little Electrical Solutions
05.2021 - 11.2021
- Preparation of estimates and service requests
- Assist with invoicing process, bookkeeping, and collections
- Apply for permits and inspections, maintain progress of job
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Dispatching
- Accounts Payable and Accounts Receivable.
- Maintained and updated office records, both digital and physical.
Route Service Coordinator
Table Top Linen Rental
05.2019 - 05.2021
- Responsible for managing office functions in Service Department
- Liaison between Production, Inventory Control, Sales Department and customer
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Data Entry and invoicing using Alliant Systems
- Coordinated with venues for special event linen rental.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Server/ Floor Supervisor
RiverGrille on the Tomoka
05.2018 - 04.2019
- Assisted patrons by suggesting courses, explaining chef's specialties, identifying appropriate wines and answering food preparation questions
- Work collaboratively with team to ensure all customer needs are met and restaurant standards of service are maintained
- Trained new servers on menu knowledge and steps of quality service
- Assisted servers with customer discounts and deletions.
Assistant Manager/ Server
Woody's BBQ
10.2014 - 05.2018
- Supervised 10 plus employees during a shift
- Interviewed, hired and trained employees
- Responsible for customer satisfaction and resolved issues as occurred
- Ensured food quality and safety
- Monitored cost control, handled cash, recorded nightly deposits and closing reports
- Conducted monthly inventory and recorded wastage
- Assisted in onsite and offsite catering
- Inspected kitchen and dining areas.
Care Manager/ Medication Technician
Riviera Senior Living
12.2012 - 09.2014
- Provided nursing assistance to residents in an 80-bed long term care facility
- Assisted residents with activities of daily living including helping with meals, transferring using assisting devices, bathing, dressing and grooming
- Administered prescribed medications to patients and maintained related medical records under immediate supervision
- Verified identity of patient receiving medication and recorded name of drug, dosage and time on specified forms and/or records.
Front Desk Agent
Best Western Naples Inn & Suites
11.2007 - 11.2012
- Handled check-in and check-out procedures, made reservations, secured payment and assisted with special requests
- Answered multi-line phone system and assisted with light maintenance and housekeeping.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
High school diploma -
Deland High School
Deland, FL05.2002
Skills
- Highly skilled leader with skills in delegating tasks, team building and creating positive customer experiences
- Experience with Microsoft office- Word, Excel, Outlook and PowerPoint (6 years)
- Customer Service
- Supervising Experience
- Customer Relations
- Account Monitoring
Timeline
Accounts Receivable Clerk
Alsco Inc.
12.2021 - Current
Office Assistant (Temporary)
Little Electrical Solutions
05.2021 - 11.2021
Route Service Coordinator
Table Top Linen Rental
05.2019 - 05.2021
Server/ Floor Supervisor
RiverGrille on the Tomoka
05.2018 - 04.2019
Assistant Manager/ Server
Woody's BBQ
10.2014 - 05.2018
Care Manager/ Medication Technician
Riviera Senior Living
12.2012 - 09.2014
Front Desk Agent
Best Western Naples Inn & Suites
11.2007 - 11.2012
High school diploma -
Deland High School
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