Taylor Harte-Lopez
Smith River,CA
Summary
Proactive and caring worker with experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Lucky 7 Casino
2022.08 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Barista
Samuel Hernandez, Casita Coffee
2022.06 - 2022.12
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Foster Care Provider
Del Norte County
2017.10 - 2019.10
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Collaborated with caseworkers and support teams to ensure proper care for the child in the foster system.
- Managed daily routines and schedules, fostering consistency and stability in the lives of the foster child.
- Promoted healthy relationships among family members through effective communication practices and conflict resolution strategies.
- Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
- Developed trust-based relationships with each child by offering emotional support and empathetic listening skills when needed most.
- Communicated effectively with biological parents as appropriate to facilitate reunification efforts when possible.
- Helped reunify birth families through coordinated visitation strategies.
Barista
Alisa’s Custom Coffee
2013.09 - 2014.10
- Enhanced customer satisfaction by efficiently serving food and beverages for dine in and to go.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
High School Diploma -
Sunset High School
Crescent City, CA2015
Skills
- Bilingual
- Relationship Management
- Food safety understanding
- Guest service
- Allergy awareness
- Alcohol Service
- Customer Satisfaction
- Exceptional communication
- Boundaries Setting
- Team Collaboration
- Time management abilities
- Adaptability and Flexibility
- Professionalism
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Lucky 7 Casino
2022.08 - Current
Barista
Samuel Hernandez, Casita Coffee
2022.06 - 2022.12
Foster Care Provider
Del Norte County
2017.10 - 2019.10
Barista
Alisa’s Custom Coffee
2013.09 - 2014.10
High School Diploma -
Sunset High School
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