TAYLOR HARTLEY
Venice,FL
Summary
Dynamic customer service specialist with over 10 years of experience in fostering positive client relationships and delivering exceptional support. Passionate about working with people, I excel at understanding customer needs and resolving issues effectively. Known for strong communication skills and a friendly demeanor, I thrive in collaborative environments and am dedicated to enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bartender
Wellen Park Country Club
08.2024 - Current
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages, ensuring adherence to club standards and guest preferences.
- Provided excellent customer service by engaging with guests, creating a welcoming atmosphere, and responding promptly to requests.
Preschool Teacher
Grace
10.2023 - 07.2024
- Prepared weekly lesson plans
- Provided a safe and healthy learning environment
- Collaborated with colleges to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom
- Promoted learning through play with engaging activities, games and lessons
Bartender/Server
La Boucherie
08.2021 - 09.2023
- Assisted in managing bar operations for a high-volume bar, boosting customer service ratings by 15%
- Developed and executed a strategic marketing plan that boosted foot traffic by 30 % during off-peak hours
- Introduced innovative cocktail menus based on seasonal market trends, increasing beverage sales by 25%
Restaurant Manager
Sagebrush Cantina
07.2020 - 08.2021
- Oversaw all staff
- Kept the facility running smoothly at all times (see Ninja)
- Honed restaurant systems
- Ensured diners satisfaction with food and service
- Trained new staff
Client Associate
Merrill Lynch
01.2018 - 06.2020
- Acted as the primary liaison between clients and internal teams, facilitating effective communication and collaboration
- Worked under eight different financial advisors, overseeing paperwork and finishing tasks they needed done in a timely manner
- Knowledge of customer service software and tools
- Ability to prioritize and accomplish tasks effectively
Education
Associates - Public Speaking, Mathematics, English and Philosophy
Mott Community College
Flint, MI06.2013
HS Diploma -
Groves HS
Birmingham, MI04.2012
Skills
- Exceptional communication and interpersonal skills
- Conflict resolution
- Positive client experience
- Organizational skills
- Multitasking abilities
- Inventory management
- Cost control
Community Projects
- Detroit Zoo - Client Event, Put together invitations, called and set up date, time and location for the event, managed all food and drinks, made name tags for each individual client, signed everyone in as they arrived, in charge of the event and made sure everything went smoothly.
- IWellness Center - School Partner Associate, Contacted and transitioned school partners to the onboarding department when contacts were signed and confirmed.
Timeline
Bartender
Wellen Park Country Club
08.2024 - Current
Preschool Teacher
Grace
10.2023 - 07.2024
Bartender/Server
La Boucherie
08.2021 - 09.2023
Restaurant Manager
Sagebrush Cantina
07.2020 - 08.2021
Client Associate
Merrill Lynch
01.2018 - 06.2020
Associates - Public Speaking, Mathematics, English and Philosophy
Mott Community College
HS Diploma -
Groves HS
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