Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Hatch

Woods Cross,UT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Builder Accountability Specialist

AutoSavvy
Woods Cross, UT
05.2022 - Current
  • Created claims for improperly rebuilt vehicles purchased by the company.
  • Process credit card payments over the phone.
  • Attend weekly meetings to go over the status of claims.
  • Create agreement forms that specify the resolution for the vehicle to the builders.
  • Communicate with stores across the country for details about a vehicle or questions about the status of a claim.

Client Care Team Member

Feller Behavior Health Services
Bountiful, UT
12.2021 - 03.2022
  • Facilitated communication between clients, families, and healthcare providers.
  • Provided crisis intervention services when needed.
  • Developed positive relationships with clients through active listening and empathy.
  • Maintained accurate records of client interactions and progress notes in a timely manner.

Patient Representative

Utah Eye Centers
Bountiful, UT
04.2021 - 11.2021
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Assessed patient needs and provided appropriate referrals to other healthcare providers.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Provided customer service to patients by answering questions and addressing complaints.
  • Scheduled follow-up appointments for patients based on physician recommendations.
  • Greeted visitors and answered phones in a professional manner.

BDC Representative

Cutrubus VW
Layton, UT
10.2020 - 04.2021
  • Provided support to other BDC representatives as needed.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Scheduled follow-up appointments for customers when necessary.
  • Greeted customers and provided excellent customer service.

Clinical Assistant

Planned Parenthood
West Valley, UT
08.2019 - 09.2020
  • Ordered diagnostic tests when needed by physician.
  • Ensured that all clinical areas were clean, sanitary, and well organized at all times.
  • Collected specimens from patients for lab testing.
  • Assisted in scheduling appointments for patients in a timely manner.
  • Maintained inventory of supplies used in clinical setting.
  • Answered phones and responded to inquiries from patients or family members.
  • Documented patient visits in Electronic Medical Record system.
  • Administered injections, prescribed medications, and monitored vital signs.

Phlebotomist

Intermountain Health Care
Salt Lake, UT
12.2018 - 08.2019
  • Performed quality control tests on collected specimens.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Prepared specimens for transport to external laboratories.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Assisted in the training of new phlebotomists.
  • Provided assistance to clinical staff during patient visits.
  • Processed samples accurately and efficiently.
  • Maintained accurate records of collected specimens and test results.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Followed all safety protocols when handling hazardous materials.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Verified patient information prior to specimen collection.

Phlebotomy Technician

American Red Cross
Salt Lake, UT
07.2017 - 12.2018
  • Conducted quality control checks on equipment regularly.
  • Ensured that equipment was properly maintained and sterilized between uses.
  • Maintained cleanliness of work area throughout shift.
  • Labeled specimen containers with patient information accurately and legibly.
  • Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
  • Stored collected specimens according to established protocols for transport to the laboratory.
  • Assisted physicians with special procedures such as arterial draws and bone marrow collections.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Monitored inventory levels of supplies necessary for performing phlebotomy duties.
  • Processed specimens to ensure accurate results.
  • Assisted in training new employees on proper phlebotomy techniques.
  • Adhered to HIPAA regulations while maintaining confidentiality of patient information.
  • Obtained specimens from adults, children, and infants for laboratory tests.
  • Verified patient identification prior to collection of specimens using two forms of ID verification.
  • Performed venipuncture and skin puncture on patients of all ages.

Sales Associate Manager

Sun Center Tanning Salon
Holladay, UT
12.2014 - 06.2017
  • Ensured compliance with all applicable laws governing retail operations.
  • Conducted regular meetings with staff to discuss progress towards goals and objectives.
  • Assisted with planning special events at the store like holiday celebrations or promotional days.
  • Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Maintained accurate records of all sales transactions using a POS system.
  • Served as a liaison between customers and corporate office for escalated issues or inquiries.
  • Monitored daily performance of team members and provided feedback.
  • Conducted weekly training sessions for new sales associates.
  • Supervised staff in the daily operations of the store.
  • Created reports on customer service, sales activities, and inventory levels.

Education

High School Diploma -

Woods Cross High
Woods Cross, UT
06-2013

Skills

  • Client Relations
  • Membership renewals
  • Order Processing
  • Sales Documentation
  • Follow-up skills
  • Outbound Calling
  • Sales Strategies
  • Client Support
  • Customer Support
  • Payment Processing

References

References available upon request.

Timeline

Builder Accountability Specialist

AutoSavvy
05.2022 - Current

Client Care Team Member

Feller Behavior Health Services
12.2021 - 03.2022

Patient Representative

Utah Eye Centers
04.2021 - 11.2021

BDC Representative

Cutrubus VW
10.2020 - 04.2021

Clinical Assistant

Planned Parenthood
08.2019 - 09.2020

Phlebotomist

Intermountain Health Care
12.2018 - 08.2019

Phlebotomy Technician

American Red Cross
07.2017 - 12.2018

Sales Associate Manager

Sun Center Tanning Salon
12.2014 - 06.2017

High School Diploma -

Woods Cross High

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Taylor Hatch