Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hatfield

Winnemucca,NV

Summary

Driven by a results-focused approach, I leveraged my expertise in customer service and cash handling to enhance client satisfaction and operational efficiency at William Hill US. My adeptness in conflict resolution and sports knowledge significantly contributed to a loyal customer base and streamlined sportsbook operations, underscoring my commitment to continuous improvement and professional excellence.

Overview

8
8
years of professional experience

Work History

Radio Broadcasting Assistant

Nomadic Broadcasting
11.2024 - 02.2025
  • Aided in production planning meetings to brainstorm ideas for upcoming shows or segments while considering audience preferences and current trends.
  • Increased audience engagement by monitoring social media channels and incorporating viewer feedback into broadcasts.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Entering Production Orders into V-Creative
  • Building radio traffic logs in Marketron.
  • Building and sending contracts to clients in PandaDoc.
  • Social Media and website management.
  • Scheduling interviews for program director.

Sportsbook Ticket Writer

William Hill US
10.2022 - 09.2024
  • Developed rapport with regular customers through personalized interactions, building trust and loyalty among clientele.
  • Operated wagering terminal and maintained machine with new tickets.
  • Collaborated with management to identify areas for improvement in the sportsbook operations, leading to increased customer satisfaction.
  • Processed accurate cash transactions and maintained error-free records.
  • Tracked odds and payoffs to correctly handle wagers.
  • Maintained up-to-date knowledge of sports news and betting trends to better serve customers and offer informed advice when requested.
  • Enhanced customer experience by providing efficient and accurate sportsbook ticket writing services.
  • Maintained a clean workspace according to company standards, contributing to a professional and welcoming environment.
  • Adapted quickly to changes in odds or game schedules, ensuring accurate information was provided to customers at all times.
  • Strengthened relationships with clients through effective communication skills, fostering a loyal customer base.
  • Delivered excellent service to customers placing Type bets.
  • Contributed to revenue growth by efficiently handling complex betting transactions and ensuring minimal errors.
  • Shared current information about handicaps, point spreads and money lines with customers and staff.
  • Effectively resolved conflicts between customers or staff members as needed, promoting a safe and enjoyable atmosphere at all times.
  • Input betting information into computer and printed tickets for customers.
  • Collected cash bets from players and documented amounts in records.
  • Managed payouts or collection of amounts at conclusion of wagers.
  • Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
  • Recorded number of tickets cashed and amount paid out after each race or event.

Front Desk Agent

Model T Casino
04.2021 - 05.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Stocker

Walmart
09.2019 - 05.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Meat Department Clerk

Ridley's Family Market
07.2017 - 09.2018
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.

Grocery Clerk

Uptown Market
05.2017 - 07.2018
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.

Education

N/A - Political Science

University of Utah
Salt Lake City, UT

Skills

  • Patience and Empathy
  • Sports knowledge
  • Team player attitude
  • Customer service expertise
  • Cash handling proficiency
  • Data Entry Efficiency
  • Promotions understanding
  • Decision Making Aptitude
  • Ticket validation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Flexibility
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Cash Handling
  • Verbal Communication
  • Relationship Building
  • Customer relationship development
  • Self Motivation
  • Analytical Thinking
  • Conflict Resolution
  • Interpersonal Skills
  • Computer Literacy
  • Professionalism
  • Continuous Improvement
  • Incident Management
  • Professional Demeanor
  • Stress Management
  • Ticket writing
  • Dispute Mediation

Timeline

Radio Broadcasting Assistant

Nomadic Broadcasting
11.2024 - 02.2025

Sportsbook Ticket Writer

William Hill US
10.2022 - 09.2024

Front Desk Agent

Model T Casino
04.2021 - 05.2022

Stocker

Walmart
09.2019 - 05.2022

Meat Department Clerk

Ridley's Family Market
07.2017 - 09.2018

Grocery Clerk

Uptown Market
05.2017 - 07.2018

N/A - Political Science

University of Utah

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Taylor Hatfield