Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Taylor Hawkins

Houston,Texas

Summary

Experienced Escalations Representative adept at managing and resolving customer issues professionally. Skilled in identifying escalation triggers, utilizing effective communication and negotiation techniques to diffuse tense situations, and providing solutions that ensure customer satisfaction. Collaborative team player who advocates for customers and drives process improvements across departments. Possesses keen attention to detail and excels in dynamic, high-pressure environments.

Overview

3
years of professional experience

Work History

Broad path

Healthcare Associate
11.2024 - Current

Job overview

  • Enhanced patient compliance with therapies by educating on medications, treatment plans, and follow-up care instructions.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Target.Com

Escalations Representative
08.2023 - 01.2024

Job overview

  • Handled critical customer complaints, exhibiting advanced problem-solving and communication expertise.
  • Identified and reported trends in customer complaints to improve products and prevent future complaints.

Memorial Hermann

Appointment Setter
05.2022 - 06.2023

Job overview

  • Managed large influx of incoming calls from leads.
  • Scheduled and confirmed appointments and meetings for senior management team.

Education

Lamar High School
Houston

Lamar High School
05.2019

Skills

  • Escalations
  • Typing
  • Communication

Personal Information

Title: Escalations Representative

Timeline

Healthcare Associate

Broad path
11.2024 - Current

Escalations Representative

Target.Com
08.2023 - 01.2024

Appointment Setter

Memorial Hermann
05.2022 - 06.2023

Lamar High School

Lamar High School

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Taylor Hawkins