Taylor Hawkins
Houston,TX
Summary
Dynamic Fraud Prevention Analyst with a proven track record at Prosperity Bank, skilled in suspicious activity reporting and AML compliance. Enhanced security measures through effective transaction monitoring and strengthened partnerships with external stakeholders. Adept at fostering collaboration and driving process improvements to mitigate risks and prevent losses.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Analyst
Prosperity Bank
Houston
09.2024 - Current
- Assisted in implementing fraud detection tools and systems for enhanced security measures.
- Supported investigations by gathering relevant documentation and compiling reports.
- Monitored account activities to flag suspicious transactions and prevent losses.
- Strengthened relationships with external partners like banks, payment processors, and credit bureaus by sharing intelligence on known fraud patterns and indicators.
Operations Clerk
US Ecology
Hybrid
07.2024 - 04.2025
- Streamlined daily operations by managing inventory and processing orders efficiently.
- Coordinated logistics to ensure timely delivery of materials and supplies.
- Implemented process improvements that enhanced workflow productivity and reduced errors.
- Trained new staff on operational procedures, fostering a collaborative team environment.
Escalation Specialist
Target.com With Adecco
Remote Tx
09.2023 - 04.2024
- Resolved complex customer issues by collaborating with cross-functional teams to ensure timely resolutions.
- Analyzed escalation trends to identify root causes and implement process improvements.
- Trained new team members on escalation procedures and best practices to enhance team performance.
- Developed knowledge base articles to streamline information sharing and support efficiency.
Package Scanner
Amazon Warehouse
Houston, TX
03.2022 - 07.2023
- Operated scanning equipment to capture and verify package barcodes efficiently.
- Executed quality control checks to ensure accurate package identification and sorting.
- Maintained organized workspace by categorizing packages based on size and destination.
- Collaborated with team members to enhance workflow efficiency during peak periods.
Scheduling Representative
Brident Dental & Orthodontics
Remote Tx
10.2021 - 08.2022
- Coordinated appointment schedules to optimize resource allocation and increase operational efficiency.
- Managed incoming calls to facilitate service inquiries and appointment bookings effectively.
- Utilized scheduling software to track appointments, ensuring accuracy and timely updates.
- Collaborated with team members to resolve scheduling conflicts and enhance customer satisfaction.
Sales Associate
Einstein Bagels
Houston, TX
06.2016 - 11.2018
- Engaged customers to identify needs and recommend appropriate products.
- Managed inventory levels, ensuring timely restocking and organization of merchandise.
- Trained new associates on sales techniques and product knowledge for enhanced team performance.
- Collaborated with management to develop promotional strategies that increased customer foot traffic.
Education
High School Diploma -
Lamar High School
Houston, TX05.2018
Skills
- Suspicious activity reporting
- AML compliance
- Transaction monitoring
- Customer due diligence
Timeline
Fraud Prevention Analyst
Prosperity Bank
09.2024 - Current
Operations Clerk
US Ecology
07.2024 - 04.2025
Escalation Specialist
Target.com With Adecco
09.2023 - 04.2024
Package Scanner
Amazon Warehouse
03.2022 - 07.2023
Scheduling Representative
Brident Dental & Orthodontics
10.2021 - 08.2022
Sales Associate
Einstein Bagels
06.2016 - 11.2018
High School Diploma -
Lamar High School