Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Hays

Aurora,OH

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

CLE Disposal
04.2022 - Current
  • Developed detailed plans based on broad guidance and direction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Reviewed sales and gross profit report to assess company efficiency.

Administrative Assistant

Ohio Children's Alliance
12.2020 - 12.2021
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Owner

Nadora
04.2020 - 04.2021
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Bachelor of Arts - English Literature

John Carroll University
University Heights, OH
12.2020

Skills

  • Workload Management
  • Budget Management
  • Employee Scheduling
  • Computer Skills
  • Customer Service
  • Money Handling
  • Business Administration
  • Sales Strategies
  • Financial Management
  • Goal Setting
  • Sales Growth

Certification

  • CAP - Certified Administrative Professional

Timeline

Assistant Manager

CLE Disposal
04.2022 - Current

Administrative Assistant

Ohio Children's Alliance
12.2020 - 12.2021

Owner

Nadora
04.2020 - 04.2021

Bachelor of Arts - English Literature

John Carroll University

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Taylor Hays