Summary
Overview
Work History
Education
Skills
Certification
Contacts
Timeline
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Taylor Hedding

Salt Lake City,UT

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Gaming Division Supervisor

United Radio Inc.
08.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency, turnaround time and organize workflows.
  • Handled technician complaints, resolved issues, and adjusted policies to meet changing needs of staff of up to 30+ employees.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed, created, and maintained training records, SOPs, reference materials, and various technical documents, trackers and processes.
  • Monitored workflow to improve employee time management and increase productivity.

AEP Enrollment Specialist

SelectQuote Insurance
04.2020 - 07.2021
  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone, email and in person with prospective customers and walked clients through legal paperwork process of Medicare and Medicaid.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Educated clients on insurance policies and procedures of up to 20+ cases a day.

Shipping and Receiving Lead / CAD Designer

New West Dental Ceramics
11.2013 - 03.2020
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Lead team of 10 employees opening, processing data and shipping up to 200+ units per day.
  • Designed and fulfilled doctor prescriptions for tooth, bridge, and implant requests.
  • Managed flow of up to 100+ CAD designs daily with with a small, efficient team.

Technical Support Agent Lvl 2

Suddenlink Communications
04.2011 - 10.2013
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Associate of Applied Science - Computer Information Systems Administrations

Mohave Community College
Kingman, AZ
04.2019

GED -

Lake Havasu High School
Lake Havasu City, AZ
05.2011

Skills

  • Health and Safety Procedures
  • Staff Discipline
  • Training and Development
  • Project Management
  • Delegation and Supervision
  • Performance Tracking and Evaluations
  • Interpersonal Communication Skills
  • Department Organization
  • Continuous Improvement Projects
  • Lean and 5S Methodologies
  • G Suite and Microsoft Office Proficient
  • Technical Knowledge of Computers, Databases and Clerical Environments

Certification

Google Project Management, Google

Certified 2023


Frontline Leadership Program, Utah Manufacturer's Association

Completed 2023


Resident Producer License, Utah Accident/Health Insurance

Licensed 2020

Contacts

Jodi Campbell

New West Dental Shipping Supervisor

(928) 486-7295


Arturo Vargas

United Radio Inc. Quality Assurance Manager

(801) 560-1706

Timeline

Gaming Division Supervisor

United Radio Inc.
08.2021 - Current

AEP Enrollment Specialist

SelectQuote Insurance
04.2020 - 07.2021

Shipping and Receiving Lead / CAD Designer

New West Dental Ceramics
11.2013 - 03.2020

Technical Support Agent Lvl 2

Suddenlink Communications
04.2011 - 10.2013

Associate of Applied Science - Computer Information Systems Administrations

Mohave Community College

GED -

Lake Havasu High School

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Taylor Hedding