Taylor Heer
Lolos Bar and Grill
Holland,MI
2
years of professional experience
Driven professional with strong customer service skills and a proven ability to enhance shopping experiences. Proficient in problem-solving and time management, ensuring efficient operations and customer satisfaction.
Work History
Golf Pro Shop Employee
1 Month- Assisted customers with merchandise selection and inquiries, enhancing overall shopping experience.
- Maintained inventory levels, ensuring timely restocking of popular golf equipment and apparel.
- Operated point-of-sale system accurately, processing transactions efficiently to minimize wait times.
- Assisted in hosting successful golf events, coordinating logistics and providing support throughout the planning process.
- Managed tee time reservations efficiently while accommodating walk-ins whenever possible, optimizing course usage rates during peak hours.
Server
1 Year 1 Month- Delivered exceptional customer service while accurately processing orders and managing transactions.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Streamlined service workflows to enhance efficiency and improve overall dining experience for customers.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering positive relationships with patrons.
Sales Associate
7 Months- Maintained cleanliness and organization of the sales floor, contributing to a welcoming atmosphere.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Adapted quickly to changing sales promotions, effectively communicating updates to customers.
- Trained new associates on operational procedures and customer service best practices.
- Built relationships with customers to encourage repeat business.
Sales Associate
1 Year- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels and organized merchandise displays to optimize sales potential.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction at checkout.
- Provided product knowledge and recommendations to boost customer engagement and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cart Cleaner
2 Months- Cleaned golf carts to ensure optimal appearance and functionality for customer use.
- Performed routine inspections to identify maintenance needs and enhance cart longevity.
- Organized cart storage area, improving accessibility and workflow efficiency for staff.
- Assisted in maintaining the cleanliness of golf course facilities, promoting a positive visitor experience.
- Collaborated with team members to ensure the timely completion of cart cleaning tasks during peak hours.
Education
High School Diploma
- 4.112 GPA
- Elected to Treasurer for Student Council in 2025
- Summa cum laude graduate
- Extracurricular Activities: Varsity Volleyball, Varsity Soccer, Varsity Tennis
- Awarded OK Conference Scholar Athlete
Bachelor of Science - Marketing
- Blue and Green Directors Award Scholarship Recipient
Skills
Cleanliness standards
Cash handling proficiency
Adaptive learning
Customer relationship building
Teamwork and collaboration
Strong work ethic
Exceptional customer service
Problem-solving
Time management
Strong communication and interpersonal skills
Timeline
Golf Pro Shop Employee
Gleneagle Golf Course
05.2026 - CurrentRead More
Sales Associate
Landsharks
10.2025 - 05.2026Read More
Server
Lolos Bar and Grill
05.2025 - CurrentRead More
Sales Associate
Gliks Boutique
10.2024 - 10.2025Read More
Cart Cleaner
Gleneagle Golf Course
06.2024 - 08.2024Read More
Florida Gulf Coast University
Bachelor of Science from Marketing
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Hamilton Highschool
High School Diploma
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