Taylor Heinrichs
Hampton,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Prepared Foods Team Member
Whole Foods
04.2023 - Current
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Prepared food items by following recipes and product directions.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
Babysitter
Care.com Inc
02.2012 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained clean and organized environment to ensure well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
Cook
MC Catering for Nasa
04.2023 - 03.2024
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Server
Alpha Pitt Smokers
08.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Paraprofessional
New Horizons Center for Autism
04.2022 - 08.2022
- I helped the lead with the class.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Teacher
Fort Eustis CDC
08.2021 - 06.2022
- I work with kids aged between 1 through 4
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Ship From Store Econ
Fort Eustis Main Exchange
04.2020 - 08.2021
- I picked, packed and processed online orders that were made at the exchange.
- Increased sales with informative product recommendations tailored to individual customer needs.
- Demonstrated flexibility in work scheduling by being available for various shifts as needed, including weekends or holidays when required.
- Enhanced store organization and appearance by regularly restocking shelves and updating product displays.
- Contributed to successful promotional events by creating eye-catching displays that highlighted featured products.
- Collaborated with team members to ensure efficient store operations during busy periods, resulting in reduced wait times for customers.
Teacher
The Kensington School
01.2020 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Receptionist
Pawpular Pets
07.2019 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained a clean and safe environment for animals, ensuring quality care during their grooming experience.
- Completed detailed records for each animal bathed, ensuring accurate documentation of services provided and relevant health information.
- Answered phone promptly and directed incoming calls to correct offices.
Floater
Little Log Cabin
07.2019 - 09.2019
- I go between the 2,3 & 4-year-olds
- We sing, have nap time, lunch, snack, play outside, read, do puzzles and more
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
Kennel Manager
Salty Paws
10.2018 - 07.2019
- I worked here and loved it
- I was able to help take care of the animals as in feeding, watering, bathing, playing, making sure they were comfy and so much more
- I also helped clean the kennel area and when asked to help the doctors or techs with the patients.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
Kennel Associate
Highlands Veterinary Center
08.2018 - 10.2018
- Working here as a kennel associate, I not only take care of the animals that are staying there, but I also can help the vets if they need things done or assistance
- I'm able to go into rooms with doctors and assistance and observe and learn things that way one day I can do things on my own.
- Developed strong relationships with clients, leading to an increase in referral business through word-of-mouth recommendations.
- Reduced instances of illness among boarding pets by closely monitoring their health and immediately notifying supervisors of any issues or concerns.
Kennel Attendant
Brawley Animal Hospital
10.2017 - 04.2018
- I worked as a kennel attendant here and loved it
- I loved being with animals all day and taking care of them
- I also was able to give animals their medication, if they were on it
- Giving baths was also a task of ours
- Being here I also was able to help out the hospital when they needed it, which was wonderful.
Cashier
Home Depot
10.2016 - 10.2017
- I was a cashier at Home Depot
- I was not only a cashier, but I assisted customers in locating items they were looking for or if they were in need of assistance with loading items into the car
- If I do not know where an item is located, I will get an associate who is in the general selection.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate
Designer Shoe Warehouse
03.2016 - 10.2016
- I helped open DSW with their grand opening
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Play Zone
YMCA Va Beach
06.2015 - 03.2016
- I worked in the play zone with kids from infants to 5 years of age when parents were working out
- When I was here, we played games, made crafts, sang, read and did other kid things.
- Utilized advanced audio equipment competently ensuring high-quality sound output during live broadcasts.
- Utilized strong organizational skills in maintaining an up-to-date database of player statistics, game results, and other relevant information for quick reference during live broadcasts.
- Developed strong relationships with coaches, athletes, and industry professionals to gain exclusive insights for broadcast content.
Floater
WAVE Church Va Beach
03.2015 - 06.2015
- Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
- Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
- Promoted a healthy lifestyle by instructing fitness classes for various age groups.
Customer Associate
Marshalls
10.2014 - 03.2015
- I worked on the sales floor and the register
- On the sales floor I was able to mark down clothes that weren't in the present week and bring out new clothes from the back to the racks
- I labeled shoes and made them neat on the shelves as well
- At the register I was able to take in sales from customers and do returns.
- Stretching beyond assigned duties when needed for smooth business operations.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
Customer Associate
Wawa
02.2012 - 10.2014
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Stretching beyond assigned duties when needed for smooth business operations.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Veterinarian Assistant -
Animal Behavior College (ONLINE)
Virginia05.2019
Associate of Applied Science - Psychobiology
Tidewater Community College
Virginia Beach, VA01.2015
High School Diploma -
Kempsville High School
Virginia Beach, VA01.2012
Skills
- Customer Service
- Food handling safety
- Food Preparation
- Organizational abilities
- Work Area Maintenance
- Inventory control knowledge
- Food Safety Standards
- Team Collaboration Aptitude
- Telephone skills
- Time Management
- Verbal and written communication
- Scheduling
Activities Volunteer Work
- Girl Scouts, Daisy-Junior (5-15 years old). Once a month my troop would volunteer at rehab centers. We also labeled water sewers, picked up trash and more community services.
- Softball, Slow, Fast pitch. I also helped the fields out during days I didn't have games or practices and helped in concession stands.
- VTFT (Virginia Teachers for Tomorrow), I completed this class in my 12th grade of high school and assisted and taught 7th graders.
- Internship, In 2015, my last semester at TCC I was an intern for a 3rd grade class.
- Aide for Heart and Health
References
Jake Reese 757-320-6991
Laura Charnock 757-344-5683
Harry Roderiguez 757-329-1854
Timeline
Prepared Foods Team Member
Whole Foods
04.2023 - Current
Cook
MC Catering for Nasa
04.2023 - 03.2024
Server
Alpha Pitt Smokers
08.2022 - 01.2023
Paraprofessional
New Horizons Center for Autism
04.2022 - 08.2022
Teacher
Fort Eustis CDC
08.2021 - 06.2022
Ship From Store Econ
Fort Eustis Main Exchange
04.2020 - 08.2021
Teacher
The Kensington School
01.2020 - 06.2020
Receptionist
Pawpular Pets
07.2019 - 01.2020
Floater
Little Log Cabin
07.2019 - 09.2019
Kennel Manager
Salty Paws
10.2018 - 07.2019
Kennel Associate
Highlands Veterinary Center
08.2018 - 10.2018
Kennel Attendant
Brawley Animal Hospital
10.2017 - 04.2018
Cashier
Home Depot
10.2016 - 10.2017
Associate
Designer Shoe Warehouse
03.2016 - 10.2016
Play Zone
YMCA Va Beach
06.2015 - 03.2016
Floater
WAVE Church Va Beach
03.2015 - 06.2015
Customer Associate
Marshalls
10.2014 - 03.2015
Babysitter
Care.com Inc
02.2012 - Current
Customer Associate
Wawa
02.2012 - 10.2014
Veterinarian Assistant -
Animal Behavior College (ONLINE)
Associate of Applied Science - Psychobiology
Tidewater Community College
High School Diploma -
Kempsville High School
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