Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Heinz

Lakeland,FL

Summary

Enthusiastic Criminal Justice major eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any field. Number one goal is to help as many people as possible.

Overview

6
6
years of professional experience

Work History

Customer Support Representative

SimplyInsured
10.2022 - Current
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Admissions Outreach Coordinator

Martinsburg College
05.2022 - 10.2022
  • Planned marketing initiatives and leveraged referral networks to promote business development
  • Wrote engaging and successful marketing, advertising and website copy
  • Developed campaigns and specific marketing strategies for clients
  • Updated social media platforms with latest news and corporate details
  • Monitored social media questions and comments and appropriately responded
  • Designed and implemented advertising and public relations activities
  • Prepared student for later educational experiences for encouraging exploration of learning opportunities and perseverance through challenging tasks.

Bartender

Bonefish Grill
08.2021 - 05.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Answered customers' questions, recommended items and recorded order information
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Assistant Golf Professional

Streamsong
03.2021 - 08.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Educated customers on products and equipment, which provided information needed to make appropriate purchases
  • Surveyed members and guests on club amenities and services to determine level of satisfaction and recommendations for improvement
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals
  • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising
  • Stocked merchandise, clearly labeling items and arranging according to size or color
  • Provided exceptional services and pleasant shopping experiences to retail customers assistant golf professional | Quail ridge country club

Assistant Golf Professional

Quail Ridge Golf Course
11.2019 - 02.2021
  • Educated customers on products and equipment, which provided information needed to make appropriate purchases
  • Organized numerous tournaments and events at club
  • Surveyed members and guests on club amenities, services and several programs to determine level of satisfaction and recommendations for improvement
  • Developed game plans and adjusted to meet various game situations
  • Established clear benchmarks for performance and monitored individual and team progress
  • Evaluated tapes of competition matches to assess strategies and plan counter approaches
  • Increased player strength, agility and game skills through successful practices
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
  • Led projects and analyzed data to identify opportunities for improvement
  • Developed and maintained courteous and effective working relationships
  • Re-gripped clubs, set up and scored tournaments, ins and outs to being a starter and a marshal on the course
  • Direct liaison to the 18 Hole Ladies and 9 Hole Ladies groups
  • Progressing through the PGM program.

Golf Shop Assistant

Wellington National Golf Club
03.2019 - 09.2019
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Checked prices for customers and processed items sold by scanning barcodes
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Prioritized helping customers over completing other routine tasks in store
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

Server

Rybovich Superyacht Marina
10.2018 - 02.2019
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Greeted and maintained relationships with regular customers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Receptionist

Santa Fe College
07.2012 - 04.2014
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered incoming calls daily to resolve issues and schedule appointments
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments
  • Corresponded with clients through email, telephone or postal mail
  • Supported various administrative duties by proofreading, transcribing and invoicing
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Scheduled and confirmed appointments and meetings for several employers
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Assisted faculty members and students of Santa Fe College by greeting visitors, answering phones, copying, printing and typing papers, cleaning the center, ordering textbooks, making schedule changes for dual enrollment students and preparing the center for upcoming events
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Education

Associate of Arts -

Santa Fe College
Gainesville, FL
05.2014

High School Diploma -

Keystone Heights Junior/Senior High School
Keystone Heights, FL
06.2014

Bachelor of Science - Criminal Justice

Faulkner University
Montgomery, AL

Psychology

Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL

Skills

  • Customer Service Excellence
  • Hard Worker
  • Fast Learner
  • Health Insurance Industry Knowledge
  • Customer and Client Relations
  • Time Management
  • Organization and Efficiency
  • Strategic Planning
  • Office Administration

Timeline

Customer Support Representative

SimplyInsured
10.2022 - Current

Admissions Outreach Coordinator

Martinsburg College
05.2022 - 10.2022

Bartender

Bonefish Grill
08.2021 - 05.2022

Assistant Golf Professional

Streamsong
03.2021 - 08.2021

Assistant Golf Professional

Quail Ridge Golf Course
11.2019 - 02.2021

Golf Shop Assistant

Wellington National Golf Club
03.2019 - 09.2019

Server

Rybovich Superyacht Marina
10.2018 - 02.2019

Receptionist

Santa Fe College
07.2012 - 04.2014

Associate of Arts -

Santa Fe College

High School Diploma -

Keystone Heights Junior/Senior High School

Bachelor of Science - Criminal Justice

Faulkner University

Psychology

Palm Beach Atlantic University - West Palm Beach

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Taylor Heinz