Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Helms

Petrolia,Texas

Summary

Skilled in payroll processing and human resources support, coupled with a keen attention to detail, I consistently prioritize customer satisfaction and team productivity. Knowledgeable Assistant Administrator proficient in managing documentation, inventory and communication. Skills in conflict management and problem-solving. Offering 3 years of experience in a plant manufacturing setting. Self-motivated Assistant Administrator brings proven leadership, organizational and customer relations skills. History retaining clients and talented staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Assistant Administrator

Triangle Brick Company
12.2021 - Current
  • Managed stocking and organizing inventory.
  • Managing weekly inventory updates to maintain supplies needed for the plants.
  • Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Performed routine clerical tasks by scanning, filing, and copying documents.
  • Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
  • Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
  • Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
  • Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Maintained digital databases, physical files and area logs.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 92+ person team.
  • Collaborated with IT department to troubleshoot technical issues, increasing overall system functionality and minimizing downtime.
  • Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
  • Maintained OSHA and MSHA paperwork into its appropriate filing system, both electronically and physical folders.
  • Managed all both plants fire extinguishers and exit signs, insuring all were maintained and in working conditions.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Appointment Agent

Humach
05.2021 - 10.2021
  • Increased appointment bookings by efficiently managing inbound calls and addressing customer inquiries.
  • Collaborated with team members to improve overall productivity and maintain a high level of service quality.
  • Identified areas for improvement within internal processes through active involvement in team meetings and discussions on best practices.
  • Managed appointment calendar effectively, ensuring optimal utilization of resources and avoiding double bookings.
  • Assisted in the development of marketing campaigns geared towards increasing appointment bookings and overall client engagement.
  • Demonstrated adaptability in managing multiple communication channels simultaneously, including phone calls, emails, and chat platforms.
  • Enhanced client satisfaction with timely scheduling and rescheduling of appointments, ensuring smooth operations.
  • Developed rapport with clients through empathetic listening skills and genuine concern for their needs, leading to high levels of customer satisfaction.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Confirmed appointments, communicated with clients, and updated client records.

Scale Attendant

City Of Wichita Falls
12.2019 - 05.2021
  • Operated weigh scales and issued tickets when necessary.
  • Answered customer calls professionally and routed to appropriate person.
  • Dispatched orders to drivers for efficiency.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Tracked products as they arrived at and departed from facility.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Guided operators to correct locations.
  • Monitored surveillance cameras for potential security breaches or safety hazards, taking appropriate action when necessary.
  • Managed cash handling responsibilities securely, accurately reconciling end-of-day totals for accounting purposes.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Weighed and measured authorized disposable materials and updated records with collected data.

Education

High School Diploma -

Petrolia JH/HS
Petrolia
05.2018

Skills

    Office Coordination

    File Maintenance

    Staff hiring

    System Updating

    Office Administration

    Recruitment Assistance

    Human Resources and Administrative Support

    Payroll Processing

    Customer Service

    Multi-Line Phone Systems

    Employee Supervision

    Attention to Detail

Timeline

Assistant Administrator

Triangle Brick Company
12.2021 - Current

Appointment Agent

Humach
05.2021 - 10.2021

Scale Attendant

City Of Wichita Falls
12.2019 - 05.2021

High School Diploma -

Petrolia JH/HS

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Taylor Helms