Taylor Helton
Franklin,IN
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Taxman Brewing. Proven ability to enhance guest satisfaction through personalized service and effective team collaboration. Recognized for increasing sales through upselling techniques and maintaining high cleanliness standards, ensuring a welcoming dining experience for all patrons.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in this service role.
Overview
3
3
years of professional experience
Work History
Server
Taxman Brewing - Up Cellar
05.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu offerings and service standards.
- Managed table assignments to optimize workflow during peak hours.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Implemented suggestions for improving operational efficiency within team processes.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Taxman Brewing - Pizza & Libations
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Master of Science - Business Administration
Indiana University Columbus
Columbus, IN05-2027
Bachelor of Science - Business Management
Indiana University Purdue University - Columbus
Columbus, IN05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Team collaboration
- Sales expertise
- Hospitality service expertise
Timeline
Server
Taxman Brewing - Up Cellar
05.2023 - Current
Server
Taxman Brewing - Pizza & Libations
11.2022 - Current
Master of Science - Business Administration
Indiana University Columbus
Bachelor of Science - Business Management
Indiana University Purdue University - Columbus
Awarded the Capstone Winner for undergrad class of 2022
Sold over 2 billon in sales for the program. Set a record for the University.