Taylor Helton
Ashland,KY
Summary
Detail-oriented customer service representative adept at resolving issues efficiently and accurately. Known for exceptional time management and organizational skills, ready to enhance customer satisfaction and operational compliance.
Overview
2
2
years of professional experience
Work History
Customer Solutions Representative
Kentucky Farmers Bank
Ashland, KY
07.2025 - Current
- Resolved customer concerns through effective communication and problem-solving skills.
- Managed customer complaints and resolved issues effectively.
- Maintained compliance with banking regulations and policies.
- Provided account information and answered customer inquiries in a timely manner.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Conducted research into customer questions or problems using available resources.
- Performed general clerical duties such as filing documents related to customer accounts.
- Processed wire transfers in accordance with established policies and procedures.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
Teller
Kentucky Farmers Bank
Ashland, KY
10.2023 - 07.2025
- Processed customer transactions efficiently and accurately.
- Modified, opened and closed customer accounts.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Managed daily cash transactions and balanced cash drawers.
- Assisted customers with account inquiries and transaction processes.
- Maintained compliance with banking regulations and policies.
- Reviewed financial transactions for discrepancies and resolved issues promptly.
- Assisted in training new employees
- Followed security protocols when handling large sums of money.
- Checked identification to verify accuracy of customers' personal information.
- Provided assistance with deposits, withdrawals, transfers, loan payments, check cashing.
- Reported suspicious activity immediately to a supervisor or manager.
- Identified transaction errors when debits and credits did not balance.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
Some College (No Degree) -
ACTC
AshlandSkills
- Transaction processing
- Fraud detection
- Customer relationship management
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Organization
- Spreadsheet tracking
- Multitasking and prioritization
- Problem-solving skills
- Teamwork skills
- Data entry
- Cash handling
- Customer service
- Relationship building
- Account balancing accuracy
References
References available upon request.
Timeline
Customer Solutions Representative
Kentucky Farmers Bank
07.2025 - Current
Teller
Kentucky Farmers Bank
10.2023 - 07.2025
Some College (No Degree) -
ACTC