Taylor Almuriel Henderson
Charlotte,NC
Summary
Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level with any position I strive for . Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Roth Staffing
Charlotte , NC
01.2020 - 07.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Manager
At Home
Charlotte , Nc
2016.Jan - 2023.Jul
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Fraud Claims Specialist (remote)
Goldman Sachs Bank USA
Greensboro, NC
08.2018 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Resolved
- concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained and managed customer files and databases.
- responsible for detecting, preventing, and investigating fraudulent activities within an organisation. They are tasked with identifying potential fraud risks, analysing data and reviewing processes to ensure compliance with fraud prevention protocols
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Transmitted documents, organized revisions and tracked changes.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
Customer Service Representative Specialist
Duke Energy (contract)
Greensboro , Nc
03.2017 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate Of Science - Biology
05.2020
Skills
- Word Processing
- Verbal and Written Communication
- Sorting and Labeling
- Meeting Arrangements
- Customer Service
- Time Management
- Staff Management
- Process Payments
- Greet Guests
- Office Management
- Listening Skills
- Microsoft Windows
- Fraud Prevention
- Critical Thinking
- Telephone Etiquette
- Front Desk Reservations
- Microsoft Office
- Front Desk Operations
- Microsoft Outlook
- File Documents
- Scheduling
- Filing
- Monitoring
- Troubleshooting
- Mathematics
- Technical Support
- Opening Accounts
- Cash Handling
- Inbound Customer Calls
- Customer Outreach
- Consumer Banking
- Loan Approval
- Staff Assistance
- Process Monitoring
Accomplishments
- Documented and resolved issues which led to great success .
- Achieved goals and assignments through effectively helping with incomplete task
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Front Desk Receptionist - Roth Staffing
01.2020 - 07.2023
Fraud Claims Specialist (remote) - Goldman Sachs Bank USA
08.2018 - Current
Customer Service Representative Specialist - Duke Energy (contract)
03.2017 - 04.2023
Manager - At Home
2016.Jan - 2023.Jul
Guilford Technical Community College - Associate Of Science, Biology
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