Taylor Henderson

• Proven ability to develop and implement creative solutions to complex problems.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced environments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.

• Processed new office referrals to correct agencies within 24 hours of receiving notice.
• Transcribed hundreds of medical records per week.
• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments and registered patients.

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• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Oriented and trained new staff on proper procedures and policies.
• Implemented care and efficiency improvements to support and enhance office operations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Taught patients about medications, procedures, and care plan instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Educated patients and family members on best home care practices for healing and recovery.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Reduced patient stress levels through effective communication and active listening skills.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Facilitated personal hygiene management, feeding and ambulation.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Delivered high-quality care to several patients in hospital facility.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.