Summary
Overview
Work History
Skills
Timeline
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TAYLOR HENDERSON

Fairburn,GA

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer service roles with high-volume customer demands.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

CareSource
Dayton, OH
01.2021 - Current
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Travel Consultant

BCD Travel
Peachtree City, GA
03.2017 - 03.2021
  • Promoted customer service satisfaction by acknowledging and anticipating client expectations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Updated corporate traveler profiles with current information.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Retail Ambassador

World of Coca-Cola
Atlanta, GA
09.2016 - 03.2017
  • Build relationships with a diverse group of guests all while helping them find merchandise.
  • Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommend merchandise based on customer needs for themselves or someone they are purchasing for.
  • Find memorable souvenirs for guest based on memorabilia they enjoyed.
  • Operate a cash register to process cash, check and credit card transactions.

Sales Associate

Bath & Body Works
Columbus, GA
10.2013 - 06.2016
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.

Skills

  • Microsoft Office
  • Inbound and Outbound Calling
  • Direct sales
  • Credit card payment processing
  • Call Center Operations
  • Technologically savvy

Timeline

Customer Care Specialist

CareSource
01.2021 - Current

Travel Consultant

BCD Travel
03.2017 - 03.2021

Retail Ambassador

World of Coca-Cola
09.2016 - 03.2017

Sales Associate

Bath & Body Works
10.2013 - 06.2016

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TAYLOR HENDERSON