Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Henry

Portsmouth,OH

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

8
8
years of professional experience

Work History

Cashier

Buffalo Wild Wings
Portsmouth, OH
08.2024 - 10.2024
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.

Client Care Specialist

Addiction Recovery Care
Inez, KY
03.2024 - 08.2024
  • Monitored professionals to track key performance indicators and document and evaluate trends and opportunities.
  • Visited potential clients at home to identify specific needs and determine required care levels.
  • Used telephone, email and web chat services to answer customer questions.
  • Maintained professional communication with clients throughout the entire resolution process.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Conducted follow-up surveys with customers after resolving their issue or problem.
  • Collaborated closely with other departments to ensure prompt resolution of customer issues.
  • Tracked client requests through ticket system, ensuring accurate resolution of each case.
  • Assisted clients with product inquiries and troubleshooting.
  • Identified opportunities for improvement within existing systems and processes.
  • Compiled feedback from customers on product satisfaction, quality, and usability.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Documented all interactions with customers in accordance with company standards.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Attended hearings with victims to provide emotional support.
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Informed victims about legal processes and timelines.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Boosted client retention using client appreciation initiatives and relationship-building techniques.

Server

Yamatos Steak House
Portsmouth, OH
11.2018 - 12.2020
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared drinks according to standard recipes.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided excellent customer service to ensure satisfaction.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked food before serving it to customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Hostess

Hickies
New Boston, OH
01.2017 - 11.2018
  • Spoke with patrons to drive satisfaction with food and service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Provided excellent customer service by addressing customer needs promptly.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Provided menus to customers and answered questions regarding menu items.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped service staff handle demand by distributing food and beverages.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide dining information and take reservations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

Associate of Applied Science - Medical Administration

Colorado Technical University
Colorado Springs, CO
06-2026

High School Diploma -

London Academy
London
06-2011

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Multitasking and organization
  • Retail merchandising
  • Gift card handling
  • Reliability and punctuality
  • Organizational growth
  • Records maintenance
  • POS system operations
  • Sales expertise
  • Issue resolution
  • Purchase assistance
  • Promotions and discounts
  • Attention to detail
  • Payment processing
  • Cash drawer balancing
  • Point of sale operation
  • Guest inquiries
  • Daily reporting
  • Customer service excellence
  • Team collaboration
  • Cash handling and management
  • Payment posting
  • Proficient in [software]
  • Data entry
  • POS systems
  • Regulatory compliance
  • Scanner operations
  • Professionalism and courtesy
  • Complaint resolution
  • Reports and documents
  • Clear communication
  • Work ethic and integrity
  • Customer assistance
  • Hospitality and accommodation
  • Empathy and patience
  • Complex Problem-solving
  • Customer service
  • Customer relations
  • Written and verbal communication
  • Patience and empathy

Timeline

Cashier

Buffalo Wild Wings
08.2024 - 10.2024

Client Care Specialist

Addiction Recovery Care
03.2024 - 08.2024

Server

Yamatos Steak House
11.2018 - 12.2020

Hostess

Hickies
01.2017 - 11.2018

Associate of Applied Science - Medical Administration

Colorado Technical University

High School Diploma -

London Academy
Taylor Henry