Taylor L. Herman
Rincon,GA
Summary
A motivated and forward thinking individual with ten years of varied work experience and a passion for helping people. Able to communicate effectively and efficiently with a team and is very keen to develop more professional skills. Enjoys setting goals and reaching them.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MainOcean Carolinas
Port Wentworth, GA
10.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Consultant
Victra Verizon
Alma, GA
04.2024 - 09.2024
- Analyzed customer needs and identified solutions to meet their requirements.
- Advised customers on best practices when using company products or services.
- Assisted in developing sales strategies and setting targets for different accounts.
- Identified areas of improvement within existing processes and procedures.
- Generated daily reports on sales activities for management review.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Provided detailed product information to customers, including features, prices, and availability.
- Developed and maintained relationships with clients to increase sales revenue.
Breakfast Attendant
Home2Suites
Jekyll Island, GA
11.2023 - 02.2024
- Responsible for preparing and serving food to hotel guests and providing excellent customer service at all times.
- Stocked and restocked company product as necessary throughout shift.
- Assisted in cleaning after breakfast hours of operation.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
Data Entry Specialist/Ocean Freight Imports
Midwest Express
Louisville, KY
12.2021 - 06.2023
- Updated customer accounts, addresses and contact information within call management databases.
- Conducted inventories and updated database to reflect accurate cargo information, determined shipping methods and prepared bills of lading, invoices, and other shipping documents, and responded to client and vendor inquiries via email and phone.
- Scanned and sorted files and records electronically to reduce paper files and secured data.
Crew Member
McDonald's
Bloomington, IN
04.2021 - 12.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked out customers by processing payments and bagging items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Operated drive thru, front counter, and back of house to ensure top performance and customer service.
Receptionist
Still Waters Day & Med Spa
Pensacola, FL
09.2019 - 02.2020
- Managed all front desk tasks, including the maintenance of client records.
- Offered appointment information updates to guests in a polite and courteous manner.
- Consistently followed all required protocols for scheduling spa appointments.
- Promptly attended to guest needs concerning the fitness room, locker room and relaxation area.
Hostess/Food Runner/Room Service
Margaritaville Beach Hotel
Pensacola, FL
01.2019 - 09.2019
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Deliver orders to kitchens and serve the food when it is ready.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, popularity, and costs.
- Commute bills, collect payments, and make change for guests.
- Provided in room dining to hotel residents in a quick fashion.
- Greeted guests warmly upon arrival, seating them promptly.
Education
High School Diploma -
Martinsville High School
01.2015
Skills
- Easily Coachable
- Communication skills
- Reliable
- Customer Communication
- Microsoft Suite
- Personable
- Strong Leadership Skills
- Competitive Spirit
- Physical Labor
- Driven Team Player
- Highly Malleable
- Dedicated to Success
- Conflict Resolution
- Customer Service
Timeline
Customer Service Representative
MainOcean Carolinas
10.2024 - Current
Sales Consultant
Victra Verizon
04.2024 - 09.2024
Breakfast Attendant
Home2Suites
11.2023 - 02.2024
Data Entry Specialist/Ocean Freight Imports
Midwest Express
12.2021 - 06.2023
Crew Member
McDonald's
04.2021 - 12.2021
Receptionist
Still Waters Day & Med Spa
09.2019 - 02.2020
Hostess/Food Runner/Room Service
Margaritaville Beach Hotel
01.2019 - 09.2019
High School Diploma -
Martinsville High School
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