Taylor Hernandez
Lubbock,TX
Overview
6
6
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
03.2023 - Current
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
Front Desk Receptionist
Fairfield By Marriott
01.2023 - 05.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
Personal Shopper
Walmart
04.2019 - 07.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
Education
Associate of Science - Sonography
New Mexico Junior College
Hobbs, NM05-2022
Skills
- Organizational growth
- Motivational skills
- Cash handling expertise
- Health and safety compliance
- Employee scheduling
- Store maintenance
- Quality assurance
- Transaction accuracy
- Customer service
- Time management
- Attention to detail
- Punctual and reliable
Timeline
Head Cashier Supervisor
Home Depot
03.2023 - Current
Front Desk Receptionist
Fairfield By Marriott
01.2023 - 05.2023
Personal Shopper
Walmart
04.2019 - 07.2022
Associate of Science - Sonography
New Mexico Junior College
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