Taylor Hernandez
Estero
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Estero Animal Hospital
02.2024 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Social Media Sales and Marketing
Self Employed Web
10.2022 - 02.2024
- Strong knowledge of social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, etc.)
- Excellent communication and interpersonal skills
- Ability to create engaging content tailored to target audiences
- Understanding of digital marketing strategies and sales funnels
- Proficiency with social media management tools
- Data analysis and performance tracking skills (using analytics tools)
Restaurant Hostess and Food Runner
The Lodge
10.2020 - 01.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Deliver food orders promptly from kitchen to customers’ tables
- Assist servers by ensuring timely and accurate delivery of dishes
- Communicate effectively between kitchen staff and front-of-house team
Restaurant Hostess
First Street Restaurant
08.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
North Fort Myers High School
Fort Myers, FLSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- File management
- Administrative support
- Documentation and reporting
- Tech-Savvy
- Strategic planning
Timeline
Receptionist
Estero Animal Hospital
02.2024 - 07.2025
Social Media Sales and Marketing
Self Employed Web
10.2022 - 02.2024
Restaurant Hostess and Food Runner
The Lodge
10.2020 - 01.2022
Restaurant Hostess
First Street Restaurant
08.2019 - 03.2020
North Fort Myers High School
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