Taylor Herrera
San Antonio
Summary
Dynamic professional with experience as a Special Education Paraprofessional at Harlandale ISD, adept at IEP compliance and fostering strong client relations. Proven ability to enhance classroom environments through effective behavior management and empathy. Skilled in customer service, ensuring high satisfaction while resolving issues promptly. Committed to professionalism and ethics in all interactions.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
Harlandale Isd
10.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Insurance Agent
USAA
09.2022 - 10.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Shift Manager
Raising Cane's Restaurants
10.2015 - 02.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Education
Associate Of Applied Arts - Education
Palo Alto College
San Antonio, TX10.2021
Skills
- IEP compliance
- Learning disabilities support
- Customer service
- Professionalism and ethics
Timeline
Special Education Paraprofessional
Harlandale Isd
10.2023 - Current
Insurance Agent
USAA
09.2022 - 10.2023
Shift Manager
Raising Cane's Restaurants
10.2015 - 02.2020
Associate Of Applied Arts - Education
Palo Alto College
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