Taylor Herrmann

Provided front-of-house support during high-traffic lunch hours, managing guest flow, waitlists, and table turnover with efficiency and professionalism. Greeted and seated guests, maintained reservation systems, and communicated effectively with servers and kitchen staff to ensure timely service. Demonstrated strong interpersonal skills by resolving seating conflicts and accommodating special requests with a focus on guest satisfaction. Maintained a clean and organized host stand, monitored dining room flow, and supported closing procedures as needed. Consistently punctual and dependable, contributing to a smooth and welcoming dining experience every shift.

Built and managed a successful dog sitting business serving over 50 repeat clients over a five-year period, offering in-home care, walking services, overnight stays, and special-needs pet support. Developed personalized care plans based on breed, age, dietary restrictions, and behavioral needs, resulting in a 100% safety record and consistent 5-star client reviews. Implemented a digital scheduling and invoicing system to streamline client communication and booking, improving responsiveness and reducing missed appointments. Handled medication administration, senior dog care, and multi-pet households with professionalism and attention to detail. Maintained strong client relationships through regular updates, including photo/video reports, and flexible availability during holidays and last-minute requests. Built trust within the community, earning client referrals and long-term contracts, and maintaining full insurance coverage to ensure liability protection and peace of mind.

Gained hands-on experience managing front-desk operations in a fast-paced grooming and spa environment, supporting a daily schedule of 20–30 client appointments. Oversaw all customer interactions from initial booking to post-service follow-up, utilizing pet management software to schedule services, update client records, and track grooming preferences. Implemented a more efficient check-in/check-out workflow that reduced wait times by 30% and improved overall client satisfaction scores. Handled incoming calls, email inquiries, and walk-ins, consistently maintaining a calm, professional demeanor while addressing customer concerns, rescheduling requests, or emergency appointments. Collaborated closely with groomers to ensure smooth service transitions, managing real-time communication of pet behavior notes and special care instructions. Maintained accurate inventory of retail and grooming supplies, processing transactions and balancing the register at close of business. Played a key role in onboarding new front-desk staff by developing a quick-reference training guide and shadowing process, improving training efficiency and consistency across shifts.

Developed advanced grooming skills across a wide range of dog breeds, specializing in breed-standard cuts, de-matting techniques, and skin-sensitive grooming treatments. Enhanced understanding of canine behavior and stress management, allowing for calm, safe, and efficient handling of high-anxiety or reactive dogs without sedation. Streamlined daily grooming operations by implementing a pre-groom consultation process to better align services with client expectations, increasing customer satisfaction and repeat bookings. Collaborated with spa management to optimize scheduling and reduce customer wait times by an average of 20%, while maintaining a consistent grooming quality rating above 95% in customer feedback. Trained two junior bathers on equipment maintenance, grooming safety protocols, and efficient workflow practices, contributing to reduced tool wear and improved service consistency. Played an integral role in maintaining spa hygiene standards and complying with health and safety regulations during daily operations and routine inspections.